Rosmery Creeley
Colorado Springs
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Bank Teller
Pikes Peak Credit Union
Colorado Springs
08.2025 - Current
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted members with account inquiries and service requests to enhance customer satisfaction.
- Managed customer complaints and resolved issues promptly to maintain trust and loyalty.
- Educated members on credit union products and services to support informed decision-making.
- Collaborated with team members to enhance service delivery.
Manager
Chick Fil A
09.2017 - 05.2025
- Oversaw daily operations for 30 employees at Chick-fil-A, ensuring high customer satisfaction and efficient service delivery.
- Directed diverse team, fostering positive work environment and facilitating staff development.
- Implemented operational strategies to optimize service delivery and uphold quality standards.
- The role also involved analyzing business performance to identify areas for improvement and drive growth.
Banker
Banco De Credito Del Peru
01.2012 - 11.2016
- Delivered financial services and managed customer accounts, improving client satisfaction and loyalty.
- Cultivated relationships with clients to identify financial needs and deliver customized solutions aligned with their goals.
- Reviewed financial information and guided clients in decision-making, supporting their financial well-being.
- Maintained adherence to banking regulations to support operational integrity.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
Business Management -
Universidad Cesar Vallejo
Lima, Peru12-2014
Skills
- Cash handling
- Customer service
- Customer engagement
- Sales support
- Operational efficiency
- Problem solving
- Team leadership
- Customer interaction
Personal Information
- Date of Birth: 05/17/91
- Driving License: Yes
Languages
Spanish
Native/ Bilingual
Timeline
Bank Teller
Pikes Peak Credit Union
08.2025 - Current
Manager
Chick Fil A
09.2017 - 05.2025
Banker
Banco De Credito Del Peru
01.2012 - 11.2016
Business Management -
Universidad Cesar Vallejo