ROSER PONCE MIR
Bogota
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
4
4
years of professional experience
Work History
FREELANCE EDITOR AND PROOFREADER
Bogota
07.2020 - Current
- Wrote academic texts, especially theoretical frameworks, and conclusions
- Advised on thesis writing and content development
- Improved overall readability of documents by reorganizing content and eliminating redundant information.
- Checked reference sources to verify dates, facts and statistics.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Kept up-to-date on industry trends and emerging topics to ensure the relevancy of published materials.
PACIENTS' SERVICES REPRESENTATIVE
Ubiquity
Bogotá
08.2022 - 06.2023
- Assisted Clinical Care Medical Center patients (Florida, USA)
- Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Guided new team members through onboarding procedures, acting as a mentor and resource for questions or concerns.
FREELANCE WRITER
Monografías e Ideas
06.2022 - 09.2022
- Interdisciplinary theoretical content development
- Qualitative and quantitative methodologies
- Developed exploration and analysis of results instruments.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
ASSISTANT DIRECTOR
Fight Club Bogotá
02.2021 - 04.2022
- Customer service.
- Managed social media.
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Responsible for combat event logistics.
- Planned and executed successful combat events.
Education
MASTER IN HUMAN RIGHTS -
Open University of Catalonia
Barcelona, Spain06.2024
SPECIALIZATION IN DATA ANALYTICS -
IMMUNE Technology Institute
Madrid, Spain04.2024
MASTER IN HUMAN RIGHTS, INTERCULTURALITY AND DEVELOPMENT -
Universidad Pablo de Olavide
09.2018
DEGREE IN PHILOSOPHY -
University of Seville
09.2017
DEGREE IN PHILOSOPHY -
National University of Colombia
01.2017
Skills
- ETL processes
- Data Analysis
- Data Visualization and Presentations
- Python Programming
- R Programming
- Advanced Excel Functions
- SQL
- Data Cleaning
- Analytical Problem Solving
- Machine Learning
- Report Writing
- Data Storytelling
Languages
Catalan, Spanish
Native language
English
Advanced
C1
Timeline
PACIENTS' SERVICES REPRESENTATIVE
Ubiquity
08.2022 - 06.2023
FREELANCE WRITER
Monografías e Ideas
06.2022 - 09.2022
ASSISTANT DIRECTOR
Fight Club Bogotá
02.2021 - 04.2022
FREELANCE EDITOR AND PROOFREADER
Bogota
07.2020 - Current
MASTER IN HUMAN RIGHTS -
Open University of Catalonia
SPECIALIZATION IN DATA ANALYTICS -
IMMUNE Technology Institute
MASTER IN HUMAN RIGHTS, INTERCULTURALITY AND DEVELOPMENT -
Universidad Pablo de Olavide
DEGREE IN PHILOSOPHY -
University of Seville
DEGREE IN PHILOSOPHY -
National University of Colombia