Rosemary Le
Highlands Ranch
Summary
Dedicated professional with extensive experience in customer relationship management and operational improvements. Skilled in leading teams to optimize workflow and ensure customer satisfaction, driving measurable results in service quality and efficiency.
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Kona Grill
Denver, CO
11.2024 - Current
- Assisted in managing daily operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with management to implement operational improvements and enhance service quality.
- Trained and supervised staff on standard operating procedures and best practices.
- Monitored inventory levels, facilitating timely restocking and reducing waste.
- Supported financial management by tracking expenses and assisting with budget preparation.
- Coordinated staff scheduling to optimize coverage during peak business hours.
- Investigated and resolved customer issues promptly, ensuring a positive dining experience and loyalty among guests.
Assistant General Manager
Jax Fish House
Glendale, CO
03.2022 - 11.2024
- Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
- Implemented training programs for new employees, enhancing team performance and cohesion.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Motivated, trained, and disciplined employees to maximize performance.
Education
Associate of Science - Technology Management
Red Rocks Community College
Denver, CO05-2014
Associate of Science - Baking Science
Emily Griffith Technical College
Denver, CO08-2019
Skills
- Operations management
- Food safety and sanitation
- Training and development background
- Customer relationship management (CRM)
- Business development
- Strategic planning skill
- Hiring and onboarding
- Schedule management
- Payroll administration and timekeeping
- Management team building
- P&L management
- Staff hiring
- Effective leader
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Assistant General Manager
Kona Grill
11.2024 - Current
Assistant General Manager
Jax Fish House
03.2022 - 11.2024
Associate of Science - Technology Management
Red Rocks Community College
Associate of Science - Baking Science
Emily Griffith Technical College