ROSE NICHOL
Littleton
Summary
Experienced with patient service management and leadership. Utilizes effective communication to foster team collaboration and improve patient experiences. Track record of implementing process improvements and resolving conflicts efficiently.
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
23
23
years of professional experience
Work History
Patient Service Representative Team Lead
AdventHealth
02.2025 - Current
- Led team in delivering exceptional patient service, enhancing overall satisfaction and experience.
- Coordinated scheduling for patients and providers, optimizing appointment availability and reducing wait times.
- Trained new staff on policies and procedures, ensuring compliance with healthcare regulations and standards.
- Implemented process improvements that streamlined patient intake, increasing operational efficiency across departments.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity and confidentiality compliance.
- Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Patient Service Representative
Medix Staffing
09.2024 - 02.2025
- Facilitated patient check-in processes, ensuring efficient and accurate registration.
- Managed appointment scheduling, optimizing patient flow and resource allocation.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Collaborated with medical staff to streamline communication and improve patient care delivery.
Patient Service Representative
OptumHealth/New West Physicians
11.2022 - 08.2024
- Maintained electronic health records, ensuring compliance with regulatory standards and accuracy.
- Trained new staff on operational procedures, enhancing team performance and efficiency.
- Implemented process improvements that reduced wait times and increased patient satisfaction ratings.
- Led initiatives to enhance service quality, resulting in improved patient engagement outcomes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Surgery Scheduler
Childrens Hospital Colorado
08.2021 - 08.2022
- Scheduled surgical procedures ensuring optimal use of operating rooms and resources.
- Coordinated with multidisciplinary teams to streamline patient appointment processes.
- Verified insurance authorizations and ensured compliance with hospital policies.
- Managed patient records in electronic health record systems for accuracy and confidentiality.
Certified Surgical Technologist Lead
Childrens Hospital Colorado
04.2003 - 07.2021
- Assisted in preparing surgical instruments and sterile supplies for pediatric procedures.
- Maintained sterile field, ensuring compliance with hospital protocols during surgeries.
- Collaborated with surgical teams to facilitate efficient workflow and patient safety.
- Trained and mentored junior surgical technologists in best practices and techniques.
- Evaluated equipment functionality, coordinating repairs or replacements as needed.
- Implemented infection control measures, reducing potential contaminants in the OR environment.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
Education
Certificate - Surgical Technology
Community College of Denver
Denver, CO, USA01-1990
Skills
- Team player
- Detailed Oriented
- Patient registration
- Insurance verification
- Medical terminology
- Appointment scheduling
- Healthcare software expertise
- Privacy compliance
- Friendly and outgoing
Timeline
Patient Service Representative Team Lead
AdventHealth
02.2025 - Current
Patient Service Representative
Medix Staffing
09.2024 - 02.2025
Patient Service Representative
OptumHealth/New West Physicians
11.2022 - 08.2024
Surgery Scheduler
Childrens Hospital Colorado
08.2021 - 08.2022
Certified Surgical Technologist Lead
Childrens Hospital Colorado
04.2003 - 07.2021
Certificate - Surgical Technology
Community College of Denver
ACTIVITIES AND HONORS
- Certified by The National Board of Surgical Technologist and Surgical Assistants (110052) for 20 years
- BLS
- Assistant Service Leader for ENT and Eyes
- Ordering for the department
- Registered with DORA