Rose Lipstein
Denver
Summary
Dynamic professional with extensive experience in customer service and operations management. Known for developing training programs and streamlining processes that enhance team performance and drive operational excellence. Ready to leverage skills in strategic planning to achieve organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Walgreens
Westminster, CO
2023 - 12.2025
- Led team in implementing inventory management systems to optimize stock levels.
- Streamlined daily operations through effective scheduling and workforce management.
- Mentored staff on customer service best practices, enhancing team performance.
- Developed training programs to improve employee engagement and retention rates.
- Analyzed sales data to identify trends, driving strategic merchandise decisions.
- Coordinated promotional campaigns, increasing store foot traffic and sales volume.
- Established operational protocols to ensure compliance with health and safety regulations.
- Fostered collaboration among departments to enhance overall operational efficiency.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Car Technician
Firestone Complete Auto
Thornton, CO
2022 - 2023
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services, including oil changes and tire rotations.
- Assisted in identifying parts and components for various automotive repairs.
- Collaborated with team members to enhance workshop efficiency and workflow.
- Trained new technicians on safety protocols and repair procedures.
- Ensured compliance with safety standards during all service operations.
- Maintained accurate records of services performed and parts used.
- Implemented process improvements to reduce service time and increase customer satisfaction.
- Identified potential upsell opportunities based on client needs analysis, contributing to increased profitability.
- Ensured quality control by strictly following manufacturer guidelines during repairs and installations.
- Maximized vehicle longevity with comprehensive preventive maintenance services tailored to specific makes and models.
- Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
- Maintained a safe working environment by adhering to industry standards and company safety policies.
- Actively participated in staff meetings, sharing insights on best practices in order to improve overall shop operations.
- Boosted team productivity by collaborating effectively with colleagues on complex automotive projects.
- Reduced repair time by efficiently identifying and addressing mechanical issues using advanced diagnostic tools.
- Demonstrated commitment to customer satisfaction through clear communication of service expectations, costs, and timelines.
- Delivered consistent results while working under pressure, meeting deadlines for high-priority jobs without sacrificing quality workmanship.
Tire Technician
Discount Tire
Boulder, CO
2022 - 2022
- Performed tire installations and rotations following safety guidelines and manufacturer specifications.
- Conducted thorough inspections to identify wear patterns and potential issues in tires.
- Assisted customers with selecting appropriate tire types based on vehicle specifications and driving conditions.
- Maintained clean and organized work area to ensure efficiency and safety during operations.
- Collaborated with team members to complete service tasks accurately and within time constraints.
- Utilized specialized tools for tire balancing, mounting, and repair processes effectively.
- Trained new technicians in tire servicing techniques and proper use of equipment.
- Implemented process improvements to enhance workflow efficiency and customer satisfaction levels.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
Manager
Walgreens
Boulder, CO
2021 - 2022
- Led team in achieving operational excellence through process improvements and staff training.
- Developed and implemented inventory management strategies to optimize stock levels and reduce waste.
- Streamlined workflow processes, enhancing efficiency and productivity across multiple departments.
- Mentored junior staff, fostering a culture of collaboration and continuous learning within the team.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Collaborated with cross-functional teams to enhance customer service initiatives and improve overall client satisfaction.
- Spearheaded training programs that improved employee performance and increased retention rates within the store.
- Ensured compliance with safety regulations, maintaining a secure environment for both staff and customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Head House Cleaner
Marry Maids
Boulder, CO
2019 - 2019
- Collaborated with team members to ensure quality standards and timely service delivery.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Trained new staff on effective cleaning techniques and safety protocols.
- Implemented feedback from clients to improve overall service satisfaction.
- Developed strategies for deep cleaning tasks that enhanced cleanliness and hygiene standards.
- Monitored compliance with health and safety regulations during all cleaning activities.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Sales Associate
Safeway
Boulder, CO
2017 - 2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems accurately for efficient transaction processing.
- Maintained store organization and cleanliness to ensure a welcoming environment.
- Collaborated with team members to achieve sales goals and improve customer service.
- Adapted quickly to new products, services, and policies for improved customer assistance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Server
N/A
Boulder, CO
2017 - 2018
- Delivered exceptional customer service in fast-paced environment.
- Assisted guests with menu selections and dietary preferences.
- Processed orders efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area.
- Handled guest inquiries and resolved issues promptly.
- Adapted to changing schedules and high-volume service demands.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Business
Front Range Community College
Westminster, Colorado, CO2021
Skills
- Complex Problem-solving
- Verbal and written communication
- Staff management
- Documentation and reporting
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Business administration
- Marketing
- Financial management
- Expense tracking
- Lead generation
- Salesforce management
- Employee onboarding
- Coaching and mentoring
- Clear communication
- Brand management
- Contract management
Certification
- Licensed: Life Insurance License - January 2026
- Life and Health insurance Training - June 2025
Timeline
Manager
Walgreens
2023 - 12.2025
Car Technician
Firestone Complete Auto
2022 - 2023
Tire Technician
Discount Tire
2022 - 2022
Manager
Walgreens
2021 - 2022
Head House Cleaner
Marry Maids
2019 - 2019
Sales Associate
Safeway
2017 - 2018
Server
N/A
2017 - 2018
Business
Front Range Community College