Rose Kopnisky
Aurora,CO
Summary
Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Order Processor
Valet Living
08.2021 - 04.2025
- Communicated with customers to address order inquiries, changes and cancellations.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Office Administrative Assistant
Academy of Natural Therapy
11.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
Customer Service Account Specialist
Verizon Wireless
07.2013 - 12.2015
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Sales Representative
Sykes Marketing Enterprises
01.2010 - 01.2013
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Inbound Call Center Agent
Boost Mobile
01.2008 - 01.2010
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Studio Art
Arkansas State University
Jonesboro, ARSkills
- Exceeding Performance Metrics
- Customer Relationship Management (CRM) Software
- Customer Complaint Resolution
- Data Entry Consistency
- Effective Communication
- Remote Troubleshooting
- Microsoft Software
- Microsoft 365
- Microsoft Excel
- Workday (Software)
- Telephone Skills
- Remote Home Office
- Deadline management
Timeline
Order Processor
Valet Living
08.2021 - 04.2025
Office Administrative Assistant
Academy of Natural Therapy
11.2020 - 02.2021
Customer Service Account Specialist
Verizon Wireless
07.2013 - 12.2015
Customer Service Sales Representative
Sykes Marketing Enterprises
01.2010 - 01.2013
Inbound Call Center Agent
Boost Mobile
01.2008 - 01.2010
No Degree - Studio Art
Arkansas State University
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