Rosalie Jimenez
Colorado Springs
Summary
Diligent and detail-oriented customer service professional with 15+ years of experience in customer-facing roles. Proven track record of providing exceptional customer service, resolving issues promptly, and managing high-volume customer inquiries. Skilled in inventory management, merchandising, and operations management. Possesses strong communication and problem-solving skills, with experience in training and supervising employees. Proficient in a range of software and systems, including CRM, POS, and Oracle. Committed to delivering high-quality service and exceeding customer expectations. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Support Assistant (MSA)
Medasource
09.2025 - 12.2025
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
Remote Customer Service Representative
CONNECT FOR HEALTH COLORADO
09.2020 - 03.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes accurately
- Assisted customers in navigating the enrollment process for individual health insurance plans
- Maintained confidentiality of sensitive customer information according to HIPAA guidelines
- Assessed client eligibility for government-sponsored health insurance programs such as Marketplace & Medicaid
Collections Specialist
FirstSource
08.2016 - 11.2020
- Identified trends in late payments or non-payment issues, implementing strategies to address root causes and minimize future occurrences
- Conducted thorough investigations into disputed invoices or billing errors, resolving issues promptly to prevent further delays in payment processing
- Demonstrated strong negotiation skills when dealing with difficult or resistant customers, successfully securing payment commitments
Scheduler/Dispatcher
Spartan Management, LLC
03.2011 - 07.2016
- Dispatch and Schedule appointments for clients of a plumbing heating and electric company experience with Service Titan and other CRM'S.
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Effectively communicated with clients to confirm appointments, resolve conflicts, and accommodate schedule changes.
- Managed incoming customer calls, addressing inquiries and providing assistance in a timely manner
Call Center Agent
SYNQ3 Restaurant Solutions
07.2008 - 02.2011
- Call center Inbound calls for take out and catering orders. Programs used Microsoft excel and office Oracle
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Maintained a high level of professionalism and empathy while addressing customer concerns and
- Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
Department Manger Men's
Wal-Mart
12.2002 - 06.2008
- Stock and organized men's department. Order merchandise practicing loss control and management initiatives. Conducting interviews for potential employees.
- Oversaw inventory management, including ordering, receiving, and maintaining appropriate stock levels
- Trained staff on product knowledge, customer service techniques, and company policies
- Created employee schedules to ensure adequate coverage during peak business hours while controlling labor costs
Education
High School Diploma -
Widefield High School
Colorado Springs, CO05.2002
Skills
- Microsoft office suite proficiency
- Appointment scheduling
- Detail-oriented
- Patient communication
- HIPAA compliance
- Patient records maintenance
- Insurance verification
- Patient scheduling
- Electronic health records management
Certification
- Driver's License
- Food Handler Certification
- First Aid Certification
- ServSafe
Timeline
Medical Support Assistant (MSA)
Medasource
09.2025 - 12.2025
Remote Customer Service Representative
CONNECT FOR HEALTH COLORADO
09.2020 - 03.2025
Collections Specialist
FirstSource
08.2016 - 11.2020
Scheduler/Dispatcher
Spartan Management, LLC
03.2011 - 07.2016
Call Center Agent
SYNQ3 Restaurant Solutions
07.2008 - 02.2011
Department Manger Men's
Wal-Mart
12.2002 - 06.2008
High School Diploma -
Widefield High School