Rosa Perez
Aurora
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
13
13
years of professional experience
Work History
Credit Collections Representative
BFI Waste Systems
Commerce City
01.1991 - 04.1994
- Investigated discrepancies between reported customer balances and actual amounts due.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Ensured compliance with state and federal laws governing debt collection practices.
- Conducted skip tracing activities to locate customers with delinquent accounts.
Cleaner
S.S Cleaning INC.
Broomfield
02.1984 - 03.1988
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Cleaner
Leo's Cleaners
Denver
01.1981 - 01.1984
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Polished furniture to remove dust and dirt buildup.
- Serviced, cleaned and restocked restrooms.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Emptied trash cans and replaced liners as needed.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Sanitized frequented areas and equipment using approved supplies.
Education
High School Diploma -
Adams City High School
Commerce City, CO05-1983
Skills
- Debt collection
- Dispute resolution
- Skip tracing
- Regulatory compliance
- Account reconciliation
- Customer service
- Waste disposal
- Attention to detail
- Time management
- Problem solving
References
References available upon request.
Timeline
Credit Collections Representative
BFI Waste Systems
01.1991 - 04.1994
Cleaner
S.S Cleaning INC.
02.1984 - 03.1988
Cleaner
Leo's Cleaners
01.1981 - 01.1984
High School Diploma -
Adams City High School