ROSA DIAZ ARRIETA
Westminster,CO
Summary
Results-driven bank teller skilled in delivering exceptional customer service and ensuring transaction accuracy. Experienced in cash handling and compliance, poised to contribute to a positive banking environment and strengthen member relationships.
Overview
5
5
years of professional experience
Work History
Teller II
Elevations Credit Union
Boulder, CO
07.2024 - Current
- Processed over 1000 customer transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, providing excellent service and fostering customer relationships resulting in achieving my yearly referral goals in less than 5 months.
- Balanced cash drawers daily, maintaining accuracy (0 errors in the past 2 years) in financial reporting and minimizing discrepancies.
- Educated members on product offerings, enhancing understanding of services to improve member engagement.
- Trained new tellers on operational procedures, fostering a collaborative work environment.
Teller I
Wells Fargo Bank, N.A.
Boulder, CO
11.2022 - 02.2024
- Processed customer transactions efficiently while maintaining accuracy and compliance with banking regulations.
- Managed cash drawer operations, ensuring balanced transactions at the end of each shift.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Cashier Team Lead
Tacos El Gavilan
Azusa, CA
05.2021 - 09.2022
- Supervised cashier operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new team members of 6 people on point-of-sale systems and customer service protocols.
- Developed scheduling strategies to optimize team performance during peak hours.
- Implemented inventory management practices, reducing stock discrepancies significantly.
- Assisted more than 2000 customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Coordinated staff meetings to communicate updates and foster team collaboration.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes every 2 hours.
Education
Bachelor's in International Business - Business
San Ignacio De Loyola
Lima, Peru07-2016
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Friendly
- Cash handling and management
- Transaction processing accuracy
- Patience and empathy
- Banking
- Compliance, banking laws, and regulations
Accomplishments
- Successfully trained few new tellers over a 6 months time period.
- Earned 2025 - Q3 Summit Council for outstanding customer service.
Languages
English
Full Professional
Timeline
Teller II
Elevations Credit Union
07.2024 - Current
Teller I
Wells Fargo Bank, N.A.
11.2022 - 02.2024
Cashier Team Lead
Tacos El Gavilan
05.2021 - 09.2022
Bachelor's in International Business - Business
San Ignacio De Loyola