Rosa Barajas
Denver
Summary
Accomplished Shift Leader with a proven track record at Wingstop for enhancing team leadership and bilingual customer service, resulting in a safer, more efficient work environment. Skilled in cash handling and problem-solving, significantly reducing transaction discrepancies and wait times. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Leader
Wingstop
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
Carl's Jr
08.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Customer Service Desk Associate
Walmart
10.2021 - 03.2023
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
Education
High School Diploma -
05.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Bilingual
- Customer service focus
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader - Wingstop
06.2023 - Current
Shift Leader - Carl's Jr
08.2022 - 06.2023
Customer Service Desk Associate - Walmart
10.2021 - 03.2023
Chatfield Senior Highschool - High School Diploma,
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