Dedicated Mortgage Loan Officer with over 15 years of experience in financial analysis, relationship selling, and client account management. Skilled in navigating complex mortgage processes and ensuring compliance, consistently delivering quality service and optimizing loan performance.
Overview
21
21
years of professional experience
Work History
Mortgage Loan Officer
FNBO
Broomfield, CO
10.2010 - 04.2026
Evaluated customer financial profiles to determine loan eligibility and recommend appropriate mortgage products.
Developed comprehensive loan packages ensuring compliance with regulatory standards and company policies.
Collaborated with underwriters to expedite loan approval processes and address potential issues proactively.
Educated clients on mortgage options, guiding them through application, approval, and closing processes.
Mortgage Loan Officer
First National Bank
Louisville, CO
02.2008 - 03.2009
Streamlined documentation procedures, enhancing efficiency in processing applications and reducing turnaround times.
Analyzed market trends to identify opportunities for product enhancements and strategic positioning of offerings.
Led initiatives to improve customer satisfaction scores by implementing feedback-driven service enhancements.
Mortgage Lender
Wachovia Bank
Boulder, CO
01.2007 - 02.2008
Led initiatives to optimize loan portfolio performance, focusing on risk assessment and mitigation strategies.
Managed a large pipeline of loans while ensuring timely submission of all necessary documentation for underwriting approval and closing coordination.
Developed comprehensive knowledge of various loan programs, including conventional, FHA, VA, USDA, HELOCs, refinances, and reverse mortgages to better serve client needs.
Mortgage Lender
Hamilton Mortgage Solutions
Boulder, CO
05.2005 - 01.2007
Collaborated with real estate agents, attorneys, title companies, and appraisers to ensure smooth transactions for all parties involved.
Contributed to the development of internal policies and procedures aimed at improving overall efficiency and customer satisfaction.
Built a positive rapport with clients by providing transparent information about their loans'' statuses at every stage of the process.
Maintained a high level of customer satisfaction by resolving issues quickly and professionally.
Education
Bachelor of Arts - Communication
University of Colorado
Boulder, CO
08-2000
High School Diploma -
John Mall High School
Walsenburg, CO
05-1995
Skills
Goal oriented
Relationship selling
Loan origination
Residential mortgage lending regulations
Client account management
Sales development
Financial analysis
Regulatory compliance
Document analysis
Credit evaluation
Loan product sales
Business referral management
Accomplishments
Achieved sales goals by completing loan applications with accuracy and efficiency.
Resolved product issue through consumer testing.
Collaborated with team of 9 people in the development of past customer data base and circle of influence for impactful customer marketing.
Awarded up and coming lender of the year at FNBO in 2016.
Awarded top lender in area at FNBO in 2017, 2019 and 2021.