Ronda Womack
Colorado Springs
Summary
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Committed to driving team success and achieving organizational goals. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in Director of Medical Systems role.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Registered Nurse
Natural Eyes Laser and Surgical Center
09.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Collaborated with interdisciplinary healthcare teams for optimal patient outcomes during the recovery process.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Proactively addressed patient concerns and complaints, resulting in a positive impact on overall patient satisfaction scores.
- Assisted physicians with bedside procedures, ensuring patient safety and comfort throughout the process.
- Evaluated patient pain, nausea, difficulty breathing and fear and agitation in recovery room and employed various nursing interventions to manage vulnerabilities.
Live-in Caregiver
Parent With Dementia
06.2020 - 03.2023
- Provided live-in care 24/7 for amy mother who has severe dementia and aggressive behavior with oversight of therapies, medications, and dietary restrictions.
Clinical Service Liaison/Clinical Service Educator
Coram/CVS
02.2014 - 06.2020
- Company Overview: Infusion Division Southern Colorado
- Boosted client retention rates by providing personalized attention and maintaining strong relationships with physicians, case managers, discharge planners and other industry partners.
- Conducted in-services and continuing education programs for referral sources and/or their support staff.
- Introduced new services, therapies, drug protocols and products to referral sources adding value for our customers.
- Provided clinical expertise in support of the sales effort by utilizing clinical skills to assist referral sources with identification of appropriate home infusion candidates, providing assessment of patients' ability to provide care, providing patient teaching regarding therapy and supplies, and/or by connecting patient to a pump in order to facilitate discharge from a facility.
- Tracked and monitored infection rates of patients following the standard of practice and
- Utilized evidence base practice in patient care
- Contributed to the growth of an extensive customer base by providing exceptional service, maintaining a high level of professionalism, and representing the company''s values.
- Improved interdepartmental collaboration by implementing project management tools and creating a central repository for client information.
- Actively participated in quarterly reviews with senior management presenting insights on customer trends and success stories.
- Assisted in the development of a comprehensive customer feedback system to track satisfaction levels and identify areas for improvement.
- Streamlined communication between departments for improved service delivery and customer experience.
- Acted as a primary point of contact for high-profile clients, fostering trust and loyalty through consistent support and clear communication.
- Organized regular team meetings to discuss ongoing projects, share insights, and collaborate on strategies for continuous improvement in client services.
- Identified opportunities for process improvements within the Service Liaison department that resulted in reduced wait times for customers.
- Played a key role in developing customized service packages tailored to individual client requirements, boosting overall sales figures.
- Increased repeat business through exceptional relationship management skills and proactive issue resolution strategies.
- Conducted thorough assessments of client needs, ensuring accurate and efficient service matching.
- Coordinated cross-functional efforts to address complex client inquiries, streamlining processes and enhancing satisfaction rates.
- Collaborated with team members to develop innovative solutions for challenging client concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Nursing Supervisor/ Staff RN
Interim Home Health
03.2012 - 02.2014
- Creating and implementing nursing policies to foster a positive and organized work environment while planning, prioritizing and assigning health care tasks to clinical support team members
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Ensured compliance with regulatory standards through regular audits of documentation, policies, and procedures.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Enhanced patient care quality by implementing evidence-based nursing practices and protocols.
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Delegated tasks and provided leadership for 43 nurses and support personnel.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Streamlined workflow for nursing staff by conducting regular unit assessments and process improvements.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Critical Care Nurse, Nursing Supervisor
The Medical Center of Aurora, Harris Methodist HEB, VA Hospital, Methodist Hospital Lubbock, Nurse Registry Nursing Agency, Northwest Texas Surgery Center, Pampa Regional Medical Center, Cardiovascular Home Care
01.1991 - 01.2009
- Experience in these roles, Nurse Educator, Nursing Supervisor, Employee Health Manager, Emergency Trauma Nurse, and Critical Care Nurse.
- Maintained accurate records of employee health data, ensuring confidentiality and adherence to HIPAA guidelines.
- Responded promptly to workplace incidents, providing immediate care and coordinating appropriate follow-up treatment when necessary.
- Assisted in planning annual health fairs to increase awareness of available resources and promote overall wellness among employees.
- Delivered high-quality direct patient care to diverse populations in the critical care setting including trauma, cardiovascular, neurologic, pulmonary, and surgical cases.
- Managed complex ventilation settings and titrated vasoactive medications in accordance with established protocols and physician orders.
- Improved patient outcomes by conducting comprehensive assessments and developing individualized care plans.
- Served as an advocate for patients'' rights, ensuring that their needs were met and their voices were heard throughout the decision-making process.
- Assisted physicians with invasive procedures such as central line insertions, intubations, and chest tube placements to ensure optimal patient outcomes.
- Ensured high-quality care for critically ill patients by maintaining current knowledge on critical care advancements and best practices.
- Promoted a safe environment for patients, families, and staff by adhering to infection control protocols and hospital safety guidelines.
- Collaborated with interdisciplinary healthcare team to deliver optimal patient outcomes.
- Completed diagnostic tests and patient assessments to evaluate treatment progress.
- Utilized critical thinking skills to assess, plan and implement evidence-based patient care.
- Mentored new nurses in critical care skills, fostering professional growth and development within the team.
- Participated in quality improvement initiatives aimed at enhancing patient safety measures within the critical care setting.
- Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
- Developed strong rapport with patients and families through effective communication strategies during times of stress or uncertainty.
- Delivered top-notch care exceeding department, hospital and Joint Commission standards.
Education
Bachelor of Science - Nursing
Colorado Technical University
Colorado Springs, COAssociate of Applied Science - Nursing
Amarillo Collage
Amarillo, TexasSkills
- Critical Thinking Skills
- Verbal and written communication
- Multidisciplinary Collaboration
- Organization
- Leadership qualities
- Employee mentoring
- Regulatory compliance
- Maintain Community Relationships
- Scheduling and coordination
- HIPAA Compliance
- Records Management
- Attention to detail
- Multitasking Abilities
Accomplishments
- Supervision - Headed onboarding process for new nursing staff.
- MAGNET Team member representing ICU
- Training - Trained team of staff nurses for critical care to ensure consistent quality of care.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Recognized by Critical Care Management, Hospital Management, Peers, Home Health Agency with excellent service with awards.
Leadership Experience
- Rapid Response Team Leader
- Code Team Leader
- ACLS instructor for the Hospital
- MAGNET Team member representing the ICU
- Preceptor/Educator
- Charge Nurse
- Supervisor
- Past CNOR Member
- Past CCRN member
- Past CMSA member
- Board Member from 2014-2018 for Southern Colorado
- Current ANA member
Certification
- Basic Life Support Certification (BLS)
Timeline
Registered Nurse
Natural Eyes Laser and Surgical Center
09.2023 - Current
Live-in Caregiver
Parent With Dementia
06.2020 - 03.2023
Clinical Service Liaison/Clinical Service Educator
Coram/CVS
02.2014 - 06.2020
Nursing Supervisor/ Staff RN
Interim Home Health
03.2012 - 02.2014
Critical Care Nurse, Nursing Supervisor
The Medical Center of Aurora, Harris Methodist HEB, VA Hospital, Methodist Hospital Lubbock, Nurse Registry Nursing Agency, Northwest Texas Surgery Center, Pampa Regional Medical Center, Cardiovascular Home Care
01.1991 - 01.2009
Bachelor of Science - Nursing
Colorado Technical University
Associate of Applied Science - Nursing
Amarillo Collage
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