Ronard Alejandro Mendoza Saracual
University Technician In Tourism
Rionegro,Antioquia
Summary
University Technician in Tourism, motivated by continuous learning, honest, versatile and passionate in the tourism sector and I consider myself like a successfully manages concerns and resolves conflicts to maximize customer satisfaction, offering strong background in customer relations and communication.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Control Agent as Aviation Security Operator
Securitas - Avianca Colombia
Rionegro, Antioquia
08.2022 - Current
- Authenticating boarding passes, identification, and passports to prevent fraudulent travel.
- Facilitating the boarding process for passengers, maintaining an organized and efficient environment.
- Verifying identification and travel documents to efficiently board passengers for on-time departure.
Flower Designer as Agricultural Worker
Flores De La Vega (Vegaflor)
Llanogrande, Antioquia
01.2021 - 03.2022
- Prepared potted plants and bouquets based on customer requirements.
Bilingual Waiter
Restaurante la Estrella de la Plaza S.A.S.
Cartagena, Bolívar
10.2019 - 04.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest services.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assistant Room Supervisor
Hotel Paseo las Mercedes
Caracas, Caracas
02.2018 - 11.2018
- Conducted regular inspections of rooms, ensuring adherence to quality standards and hotel guidelines.
- Completed schedules, shift reports, and other business documentation.
Front Desk Agent
Hotel Paseo Las Mercedes
Caracas, Caracas
01.2018 - 04.2018
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Reservation and Sales Agent
Hotel la Florida
Caracas
03.2017 - 12.2017
- Spoke to customers in native language to increase loyalty and establish relationships.
Education
University Technician In Tourism - Customer Service
Universidad Experimentar De La Gran Caracas (UNEXCA)
Caracas, Venezuela 09.2014 - 04.2018
Bachelor Of Science - Science Education
Unidad Educativa Liceo Bolivariano Creación Santa María
Cumana, Venezuela 01.2009 - 05.2014
Hosting Techniques - Hotel
Centro De Formación Universitario Y Profesional (CARPE DIEM)
Cádiz, España 04.2022 - 05.2022
Civil Aviation Security Operator - Aviation
Centro De Estudios Aeronáuticos (CEA)
Rionegro, Antioquia 11.2022 - 11.2022
Skills
Clear Communication
Conflict Resolution
Public Speaking
Customer service abilities
Positive Attitude
Identification
1048469929
Personal Information
- Age: 27
- Date of Birth: 03/16/1996
- Nationality: Colombian
Timeline
Civil Aviation Security Operator - Aviation
Centro De Estudios Aeronáuticos (CEA)
11.2022 - 11.2022
Control Agent as Aviation Security Operator
Securitas - Avianca Colombia
08.2022 - Current
Hosting Techniques - Hotel
Centro De Formación Universitario Y Profesional (CARPE DIEM)
04.2022 - 05.2022
Flower Designer as Agricultural Worker
Flores De La Vega (Vegaflor)
01.2021 - 03.2022
Bilingual Waiter
Restaurante la Estrella de la Plaza S.A.S.
10.2019 - 04.2020
Assistant Room Supervisor
Hotel Paseo las Mercedes
02.2018 - 11.2018
Front Desk Agent
Hotel Paseo Las Mercedes
01.2018 - 04.2018
Reservation and Sales Agent
Hotel la Florida
03.2017 - 12.2017
University Technician In Tourism - Customer Service
Universidad Experimentar De La Gran Caracas (UNEXCA)
09.2014 - 04.2018
Bachelor Of Science - Science Education
Unidad Educativa Liceo Bolivariano Creación Santa María
01.2009 - 05.2014