Ronald Andrés Ramírez Calderón
Cali,Valle del Cauca
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
1
1
Language
3
3
years of professional experience
Work History
Customer Service Representative
TaskUs
Cali, Valle del Cauca
08.2025 - 07.2026
- Oversaw customer account inquiries, providing accurate information to resolve service complaints and ensure high levels of customer satisfaction.
- Assisted customers via phone and chat, resolving issues such as declined transactions, log in problems, and account closures to enhance user experience.
- Built rapport with customers through professional and courteous communication, fostering positive relationships and trust.
Customer Service Representative
Teleperformance
Cali, Valle del Cauca
01.2023 - 04.2025
- Managed outbound and inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries promptly and accurately to enhance customer experience.
- Guided customers through product-related questions and resolved feedback and complaints to ensure satisfaction.
- Built rapport with customers through courteous and professional communications.
Education
Diploma of Higher Education -
Educative Institution
Republic of Israel01-2017
Skills
- Phone support
- Chat support
- Account support
- Account troubleshooting
- Transaction resolution
- Complaint resolution
- Customer service
- Call centre experience
- Email administration
- Multitasking
- Active listening
Languages
English
Upper Intermediate
B2
Timeline
Customer Service Representative
TaskUs
08.2025 - 07.2026
Customer Service Representative
Teleperformance
01.2023 - 04.2025
Diploma of Higher Education -
Educative Institution