Roger Miranda
CSR
Cali - Valle
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Logistic Customer Service Representative
Sitel Group- FedEx Express-Ground
05.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Arrange pick ups for individuals and companies, coordinate and track shipments, be a source of communication between truck drivers, stations and shippers, also provide general information to customers about rates, locations, shipments.
- Used coordination and planning skills to achieve results according to schedule.
Offset Printer
C F Print Ltd
02.2009 - 04.2016
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Proofed all job orders, securing client approval prior to production.
Education
ESL English As A Second Language - English Language
Eastern Suffolk BOCES School
Long Island / New York04.2011
Bachelor of Science - Business Management
Universidad Del Quindío
Buga - Valle07.2006
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Patient and Empathetic
- Team-Oriented and Cooperative
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Logistic Customer Service Representative
Sitel Group- FedEx Express-Ground
05.2021 - 12.2022
Offset Printer
C F Print Ltd
02.2009 - 04.2016
ESL English As A Second Language - English Language
Eastern Suffolk BOCES School
Bachelor of Science - Business Management
Universidad Del Quindío
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