ROEL GOMEZ
Pueblo
Summary
Dynamic program and operations leader committed to enhancing healthcare service delivery through effective workflow optimization and strategic onboarding initiatives. Leverages analytical insights to guide resource allocation and drive measurable improvements in patient access and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Revenue Integrity Analyst
UCHealth
Pueblo
01.2024 - Current
- Produce analytical reports on financial and operational trends to guide strategic planning, resource allocation, and performance forecasting.
- Lead program improvement initiatives, aligning process changes with organizational goals and emerging industry trends.
- Partner with multidisciplinary teams to evaluate new processes, technology needs, and opportunities for service enhancement.
- Developed and refined standardized onboarding workflows for revenue-related functions, ensuring consistency and operational readiness across teams.
- Trained staff on revenue integrity protocols, enhancing adherence to best practices and onboarding quality.
- Contributed to change-management efforts, facilitating adoption of new systems, workflows, and performance expectations.
Revenue Integrity Lead
Parkview Medical Center
Pueblo
01.2022 - 01.2024
- Led multiple concurrent projects, ensuring timely deliverables and alignment with established success measures.
- Applied critical thinking and analytical judgment to evaluate issues, recommend solutions, and support operational decision-making.
- Managed day-to-day operations and supported program implementation across revenue cycle functions to enhance operational efficiency.
- Coordinated staffing needs, workload distribution, and resource utilization to optimize service performance in a fast-paced environment.
- Supported organizational transitions and onboarding efforts by adapting quickly to new technologies and systems.
Patient Bad Debt Liaison
Parkview Medical Center
Pueblo
01.2018 - 01.2021
- Led cross-functional project teams to enhance communication and workflow alignment, driving improved program outcomes.
- Streamlined information-sharing processes, fostering collaboration and supporting successful service development initiatives.
- Developed improvement plans aligned with departmental goals, contributing to long-term scalability and operational efficiency.
- Generated detailed reports and recommendations that informed leadership decision-making and guided program evaluation.
Patient Account Specialist
Parkview Medical Center
Pueblo
01.2015 - 01.2018
- Resolved billing inquiries and guided patients through financial processes, enhancing customer satisfaction.
- Coordinated with internal teams to achieve accurate account resolution and ensure timely communication.
- Adapted quickly and learned effectively in a fast-paced, high-volume environment.
Education
Master of Science - Healthcare Administration
Colorado State University – Global
Greenwood Village, CO11-2019
Bachelor of Science - Healthcare Administration & Management
Colorado State University – Global
Greenwood Village, CO10-2016
Bachelor of Science - Leadership & Organizational Studies
Colorado State University – Global
Greenwood Village, CO10-2016
Skills
- Revenue cycle management
- Healthcare data analytics
- Data analysis
- Trend analysis
- Dashboard tools
- Workflow optimization
- Program management
- Project leadership
- Cross-functional collaboration
- Continuous improvement
- Microsoft Office proficiency
- Staff development
Certification
- Epic Resolute Hospital Billing – Charging
- Epic Resolute Hospital Billing – Expected Reimbursement Contracts Administration
- Healthcare Financial Management Association - CHFP
Languages
Spanish
Native/ Bilingual
Timeline
Revenue Integrity Analyst
UCHealth
01.2024 - Current
Revenue Integrity Lead
Parkview Medical Center
01.2022 - 01.2024
Patient Bad Debt Liaison
Parkview Medical Center
01.2018 - 01.2021
Patient Account Specialist
Parkview Medical Center
01.2015 - 01.2018
Master of Science - Healthcare Administration
Colorado State University – Global
Bachelor of Science - Healthcare Administration & Management
Colorado State University – Global
Bachelor of Science - Leadership & Organizational Studies
Colorado State University – Global