Rodrigo Prias Murcia
Bogotá
Summary
Telecommunications professional prepared for challenges of maintaining and troubleshooting complex telephone systems. Proven ability to ensure reliable communication networks through effective problem-solving and technical expertise. Known for strong collaboration skills and adaptability in fast-paced environments, ensuring smooth operations and team success.
IT Analyst with proven track record in desktop support and technical troubleshooting. Known for efficiently resolving technical issues and ensuring optimal system performance. Reliable team player committed to achieving results and adapting to evolving technological needs. Proficient in hardware diagnostics, software troubleshooting, and customer service.
Overview
7
7
years of professional experience
Work History
Telephone Technician
Allianz Partners
05.2022 - Current
- Technical Support ans Telephony Platform Administrator CO
- Assisted clients in transitioning to new telecommunications technology, ensuring smooth integration with existing systems.
- Provided exceptional customer service by explaining complex technical concepts in simple terms to non-technical clients.
- Enhanced team productivity by sharing technical knowledge and providing guidance to junior technicians during on-the-job training.
- Liaised effectively with vendors, suppliers, and manufacturers to obtain necessary parts or equipment for timely repairs and installations.
- Streamlined communication networks by installing and configuring new telephone systems to meet client needs.
- Developed customized solutions for clients based on their unique telecommunication requirements and budget constraints.
- Continuously updated technical knowledge through ongoing training courses, staying current with industry developments.
- Improved customer satisfaction by promptly addressing telephone system issues and providing effective solutions.
- Maintained accurate records of work performed, parts used, and time spent on each job for seamless billing processes.
- Supported colleagues in resolving complex issues, drawing on extensive experience as a Telephone Technician.
- Ensured optimal performance of telephone systems by conducting regular testing and troubleshooting procedures.
- Maximized system efficiency by identifying areas for improvement during routine maintenance checks.
- Installed and configured new devices and system components.
IT Analyst
Adcomm, Inc.
12.2019 - 05.2022
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
Workforce Supervisor
Sitel Group
12.2017 - 12.2019
- Championed change management efforts across the organization by promoting a culture of adaptability, resilience, and continuous learning.
- Analyzed variety of HR programs and operational situations to make recommendations on improvements and enhancements.
- Managed daily operations, ensuring timely completion of tasks while maintaining high-quality standards.
- Balanced multiple priorities simultaneously while managing resources effectively to deliver desired outcomes under tight deadlines or changing circumstances.
- Coordinated cross-functional teams to achieve project goals on time and within budget constraints.
- Developed tailored training programs to address skill gaps and drive continuous improvement in staff capabilities.
- Ensured compliance with company policies, industry regulations, and labor laws to maintain a safe working environment.
- Served as the primary point of contact for escalated manager inquiries or complaints, resolving them effectively while maintaining client satisfaction levels high.
- Facilitated the successful integration of new employees into the organization through comprehensive orientation programs and ongoing support mechanisms.
- Led initiatives to improve employee engagement through recognition programs, team-building events, and open forums for feedback sharing.
- Reduced employee turnover by fostering a positive work environment and addressing concerns proactively.
- Analyzed workforce data to identify trends, issues, and areas for improvement in overall performance management practices.
- Implemented process improvements that resulted in cost savings and increased operational efficiency.
Education
Ingeniería de Sistemas - Ingeniería informática
Corporación Unificada Nacional de Educación Superior CUN
05.2026
Tecnico Profesional - IT System Support
Corporacion Unificada Nacional
Colombia08-2024
Skills
- Fault diagnosis
- Signal testing
- Advanced troubleshooting
- Network installation
- Network configuration
- Accessory installation
- Remote assistance
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Troubleshooting skills
- Installing equipment
- Data cabling installation
- Conflict Resolution
- Technical Troubleshooting
- Documenting activities
- Educating customers
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Intermediate
B1
Timeline
Telephone Technician
Allianz Partners
05.2022 - Current
IT Analyst
Adcomm, Inc.
12.2019 - 05.2022
Workforce Supervisor
Sitel Group
12.2017 - 12.2019
Ingeniería de Sistemas - Ingeniería informática
Corporación Unificada Nacional de Educación Superior CUN
Tecnico Profesional - IT System Support
Corporacion Unificada Nacional
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