Rodney Bailey
Westminster,CO
Summary
Dynamic leader with a proven track record at GP Express, adept in operations management and cultivating strong customer relations. Excelled in expanding business into international markets and mentoring teams for peak performance. Skilled in problem resolution and effective communication, achieving operational excellence and fostering significant client relationships.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
GP Express
08.2008 - 11.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
Education
High School Diploma -
Westminster High School
Westminster, COSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Customer relations
- Inventory control
- Employee scheduling
- Verbal and written communication
- Vendor relationships
- Workflow planning
- Staffing
Timeline
General Manager
GP Express
08.2008 - 11.2024
High School Diploma -
Westminster High School
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