Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rocio Martinez

Colorado Springs

Summary

Highly-qualified Housekeeping Supervisor offering 20 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Supervisor

Sodexo Saint Francis Medical Center
06.2022 - Current

• Directed and trained housekeeping staff in cleaning rooms,
and other areas in the Hospital Operating rooms, Sterile,
processing department etc.
• Established and maintained Excellent Customer Service with
clients.
• Facilitated training of new employees on a regular day to day basis.

  • Assisted Supervisors with training for recent disinfecting and sanitizing protocols for the Covid-19 Disinfectant Team.
    • Utilized Chemicals and cleaning equipment in accordance with safety protocols and proper operation standards.
  • Aided with translation fro supervisors, managers, and co-workers.
  • Helped with employee applications and ensured that they understood their duties, responsibilities, and their work rights.
  • Inspect completed work.
  • Perform all other duties as required.

Housekeeper

Sodexo
11.2008 - 06.2022
  • I have been working for 12 years at Sodexo for Colorado College as a House Keeper and Team Lead.
  • Established and maintained excellent customer service by cleaning in buildings, bathrooms, rooms, common areas, houses, by vacuuming, mopping, sweeping, and dusting.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Directed and trained housekeeping staff in cleaning rooms, buildings, and houses.
  • Oversee and help translate for Supervisors, Managers, and Co-Workers.
  • Helped train new employees on a regular day to day basis
  • Assisted my supervisor with training for recent disinfecting and sanitizing protocols for the new Covid-19 disinfectant team.
  • Helped with employee applications and ensured that they understood their duties, responsibilities, and their work rights.
  • Inspect completed work.
  • Perform all other duties as required.

Precook

Antlers Adams Mack Hotel
08.2002 - 11.2005
  • Prepared breakfast and served various food items.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Service Line

Country Buffet
08.2000 - 08.2002
  • Oversaw salad bar lines, hot foods, desserts, and maintaining the quality of fresh presentable foods at all times.
  • Addressed and resolved customer questions and concerns regarding meals and help increase cutomer satisfaction.
  • Maintained clean, hygienic kitchen workspace and food bar lines by sweeping, mopping, cleaning table tops, taking and picking up trash.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks by following all PPE cleaning regulations.

Education

GED -

Wasson High School
2115 Afton Way, Colorado Springs Co 80909

High School Diploma -

Juan Escutia
Mexico
05.1999

Skills

  • Fluent in English and Spanish
  • Leadership
  • Empathize with People
  • Problem Solving Skills
  • Communication Skills
  • Responsible
  • Multi-tasking Skills
  • Team Player
  • Customer Service
  • Attention to Detail
  • Time Management
  • Decision Making

Accomplishments

Employee of the Month for excellent customer service and got promoted to Supervisor.

Certification

  • Certified [Custodial Supervisor], [Sodexo] - [Current]

Timeline

Supervisor

Sodexo Saint Francis Medical Center
06.2022 - Current

Housekeeper

Sodexo
11.2008 - 06.2022

Precook

Antlers Adams Mack Hotel
08.2002 - 11.2005

Service Line

Country Buffet
08.2000 - 08.2002

GED -

Wasson High School

High School Diploma -

Juan Escutia
Rocio Martinez