ROCHELLE C SHINN
DENVER
Summary
With over 10 years of experience in customer service, I am a highly motivated and organized individual passionate about delivering exceptional service. As a self-starter, I am approachable flexible and posses strong diversity awareness. My effective planning and organizational skills are complemented by excellent interpersonal communication abilities and proficient time management. Additionally, I am knowledgeable about OSHA Compliance and HIPPA regulations.
Overview
14
14
years of professional experience
Work History
Medical Administrative Assistant
Colmey-Oneil VA Medical Center
01.2024 - Current
- Emergency first contact for walk-ins for US Veterans
- Checked in veterans upon arrival
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Greeted patients and provided required paperwork to facilitate services.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
Patient Family Services Specialists/PFSS
Children's Hospital Of Colorado
12.2010 - 01.2024
- Maintained confidential records and documentation in EPIC database.
- Attended and participated staff meetings and training seminars.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Collected copays
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Patient Service Representative/PSR
GraceMed
10.2018 - 03.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Greeted and assisted patients with check-in procedures.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Education
Certificate of Technical Studies - MEDICAL ASSISTANT
ANTHEM COLLEGE
Aurora, COSkills
- Patient care and confidentiality
- HIPAA compliance
- HIPAA regulations
- Patient demographics
- Workflow coordination
- Appointment scheduling
- Patient confidentiality adherence
- Professionalism and discretion
Timeline
Medical Administrative Assistant
Colmey-Oneil VA Medical Center
01.2024 - Current
Patient Service Representative/PSR
GraceMed
10.2018 - 03.2020
Patient Family Services Specialists/PFSS
Children's Hospital Of Colorado
12.2010 - 01.2024
Certificate of Technical Studies - MEDICAL ASSISTANT
ANTHEM COLLEGE
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