Rochelle Casey
Denver
Summary
Upbeat and personable with natural aptitude for client interactions and relationship building. Possesses foundational understanding of financial principles and proficient in utilizing banking software and handling transactions. Committed to delivering exceptional customer service and fostering client satisfaction.
Overview
1
1
year of professional experience
Work History
Associate Banker
Community Banks of Colorado
05.2024 - Current
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Opened, closed, and updated accounts for customers.
- Trained new hires on customer service policies and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Crew Member
Tropical Smoothie Cafe
01.2024 - 04.2024
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Arts - Political Science
Colorado State University - Pueblo
Pueblo, CO05-2026
High School Diploma -
Walsh High School
Walsh, CO05-2022
Skills
- Cash Handling
- Banking Center Operations
- Listening & Comprehension
- Problem Solving
- Cross-Selling
- Professionalism & Ethics
Timeline
Associate Banker
Community Banks of Colorado
05.2024 - Current
Crew Member
Tropical Smoothie Cafe
01.2024 - 04.2024
Bachelor of Arts - Political Science
Colorado State University - Pueblo
High School Diploma -
Walsh High School
Similar Profiles
Danitza YoungDanitza Young
Assistant Branch Center Manager at Community Banks of ColoradoAssistant Branch Center Manager at Community Banks of Colorado
Isaiah FleuryIsaiah Fleury
Assistant Manager at Community Banks of ColoradoAssistant Manager at Community Banks of Colorado
Evan SisnerosEvan Sisneros
Varioius Summer Intern Positions at Community Banks of Colorado, Affiliated Financial Group, Inc. and Banker’s TitleVarioius Summer Intern Positions at Community Banks of Colorado, Affiliated Financial Group, Inc. and Banker’s Title