Rochelle Borrego
Arvada
Summary
Customer support professional with experience in live chat, phone, and digital client communication across high-trust service environments. Strong background in customer service, sales, and relationship management, with a proven ability to handle sensitive conversations with empathy, discretion, and professionalism. Skilled in written communication, issue resolution, documentation, and CRM systems. Adept at multitasking, managing high chat volumes, and collaborating with teams to deliver timely, accurate, and compliant support. Motivated to contribute to a patient-centered tele-health organization focused on quality care and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Realtor
Real Estate Agent - Self Employed
Arvada
06.2019 - Current
- Guided clients through property buying and selling processes.
- Conducted market analysis to determine property values and trends.
- Prepared and presented property listings using professional marketing strategies.
- Negotiated purchase agreements between buyers and sellers effectively.
- Organized open houses to showcase properties to potential buyers.
- Built relationships with clients through regular communication and follow-ups.
- Collaborated with mortgage brokers and inspectors for smooth transactions.
- Maintained knowledge of local real estate laws and regulations consistently.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Scheduled home viewings with potential buyers.
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Was Keller Williams Rookie of the Year in 2019 with over $3,000,000 in total sales volume
Receptionist
Sisto’s Salon
Denver
09.2004 - 09.2005
- Greeted and welcomed clients in a friendly, professional manner.
- Managed appointment scheduling.
- Answered phone calls and responded to client inquiries promptly.
- Organized and maintained a clean, inviting reception area.
- Assisted stylists with client check-ins and product recommendations.
- Processed payments and handled cash transactions accurately.
- Developed strong relationships with clients to encourage repeat visits.
- Scheduled and confirmed appointments.
Sales Associate
DSW Shoe Warehouse
Lakewood
01.2004 - 09.2004
- Assisted customers with product selections and inquiries.
- Organized merchandise displays to enhance store layout and accessibility.
- Processed sales transactions accurately and efficiently at the register.
- Maintained inventory levels by restocking shelves and monitoring stock areas.
- Collaborated with team members to ensure a positive shopping experience.
- Provided exceptional customer service to resolve issues and answer questions.
Front Store Manager (Promotion)
Lehrer’s Flowers
Denver
10.1999 - 07.2002
- Managed daily operations and staff schedules in a high-volume retail environment.
- Supervised team performance and provided training on customer service standards.
- Coordinated inventory management and ensured product availability for customers.
- Developed promotional displays to enhance product visibility and drive sales.
- Implemented operational procedures to improve store efficiency and workflow.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Analyzed sales trends to inform purchasing decisions and stock levels.
- Collaborated with suppliers to negotiate pricing and delivery schedules effectively.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Monitored store performance against budget goals; analyzed results and developed action plans accordingly.
- Conducted regular meetings with staff members in order to discuss progress towards objectives set forth by management.
Floral Designer
Lehrer’s Flowers
Denver
09.1998 - 10.1999
- Designed custom floral arrangements for various events and customer requests.
- Selected and prepared fresh flowers for daily sales and special orders.
- Assisted customers in choosing floral designs to match their preferences and occasions.
- Managed the setup and decoration of floral displays for weddings and corporate events.
- Maintained knowledge of current floral trends to inspire creative designs.
Sales Associate
Gordman’s Department Store
Lakewood
03.1997 - 10.1997
- Assisted customers with product selections and inquiries.
- Organized merchandise displays to enhance store layout and accessibility.
- Processed sales transactions accurately and efficiently at the register.
- Maintained inventory levels by restocking shelves and monitoring stock areas.
- Provided exceptional customer service to resolve issues and answer questions.
- Managed returns and exchanges following company policies for customer satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
Dining Room Server
Sandalwood Manor Assisted Living Center
Wheat Ridge
02.1996 - 12.1996
- Served meals to residents in a timely and respectful manner.
- Assisted residents with dining needs and preferences.
- Maintained cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure meal accuracy.
- Supported special events and themed dinners for residents.
- Cleared tables, refilled beverages, and reset table settings between meal shifts.
Education
Licensed - Real Estate Agent
DORA
Colorado06-2019
Some College (No Degree) - Anthropology
Metropolitan State University of Denver
Denver, COSkills
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Phone and Remote Customer Support
- Client relations
- Administrative support
- Client-oriented
- CRM software use
- Strong organizational skills
Timeline
Realtor
Real Estate Agent - Self Employed
06.2019 - Current
Receptionist
Sisto’s Salon
09.2004 - 09.2005
Sales Associate
DSW Shoe Warehouse
01.2004 - 09.2004
Front Store Manager (Promotion)
Lehrer’s Flowers
10.1999 - 07.2002
Floral Designer
Lehrer’s Flowers
09.1998 - 10.1999
Sales Associate
Gordman’s Department Store
03.1997 - 10.1997
Dining Room Server
Sandalwood Manor Assisted Living Center
02.1996 - 12.1996
Licensed - Real Estate Agent
DORA
Some College (No Degree) - Anthropology
Metropolitan State University of Denver