Rochalla Cervantes
Greeley
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Head Cake Decorator
Walmart
Loveland
11.2023 - 02.2025
- Developed strategies to increase sales of decorated cakes within the bakery.
- Organized and managed the daily operations of a cake decorating team.
- Communicated effectively with customers to address concerns or complaints.
- Maintained inventory of cake decorations, icing, and other supplies.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Process Operator
Nordson Medical
Loveland
08.2022 - 01.2023
- Evaluated product samples to measure quality control standards.
- Analyzed reports generated by computerized systems to identify areas needing improvement.
- Communicated effectively with supervisors, colleagues, vendors, and clients both verbally and in writing.
- Maintained records of all computer assets owned by the organization along with their configurations using System Center Configuration Manager.
Process Operator
Carestream Health
Windsor
05.2021 - 07.2022
- Analyzed reports generated by computerized systems to identify areas needing improvement.
- Operated process equipment such as pumps, reactors, and distillation columns to maintain production flow.
- Conducted regular inspections of equipment for potential hazards or malfunctions.
- Used daily system logs to document production information, discussing issues with management.
Manager
Rue 21
Greeley
08.2018 - 05.2020
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided technical support when necessary to resolve complex problems.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Education
High school - General
Colorado High School
Greeley, CO05.2010
Skills
- Microsoft
- Excel
- PowerPoint
- Calendar management
- Team player
- Team management
- Phone etiquette
- Order processing
- Time management proficiency
- Data analysis
Timeline
Head Cake Decorator
Walmart
11.2023 - 02.2025
Process Operator
Nordson Medical
08.2022 - 01.2023
Process Operator
Carestream Health
05.2021 - 07.2022
Manager
Rue 21
08.2018 - 05.2020
High school - General
Colorado High School