Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Roberto Lopez Valencia

Medellín,ANT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a person who throughout his life has sought to learn all kinds of things which has led me to be in different jobs with very different tasks from which I have always been able to learn and grow as a person and worker, I have great communication skills and leadership since I can be empathic with all the people and situations that come my way, always focusing on solutions. I always like to look for the best companies so that I can give all of myself to grow together .

Overview

3
3
years of professional experience
17
17
years of post-secondary education
2
2
Languages

Work History

Lead Medical Biller

Salutem SA
Medellin
02.2022 - 08.2022
  • Repared billing statements for patients and verified correct diagnostic coding.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Adhered to established standards to safeguard patients' health information.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Managed billing calendar and scheduled claims for payments.
  • Collected payments and applied to patient accounts.
  • Gathered information from multiple sources to simplify billing and organize accounts.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Filed and updated patient information and medical records.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

Escalated Complaints Specialist

Solvo Global
Medellin
10.2021 - 12.2021
  • Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided ongoing guest service.
  • Cross-trained and backed up other customer service managers.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Call Center Customer Service Specialist

Telepherformance
Medellin
02.2017 - 11.2017
  • Responded to customer comments and questions via LiveChat during shifts.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Processed repair and warranty documentation for customers.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.

Shop Seller

Crystal SA
Medellin
08.2016 - 02.2017
  • Addressed customer issues immediately to guarantee swift resolution.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Checked incoming orders and organized new stock.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Helped customers find merchandise and assisted with sizing and accessories.
  • Greeted customers entering store and offered assistance with requirements.
  • Helped managers with daily checklists and last-minute requirements.
  • Optimized shop communication by acting as liaison between departments.

Warehouse Worker

Rycar SA
Medellin
01.2015 - 07.2016
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Simplified shipping and receiving processes for improved workflow.
  • Checked packages and merchandise for damage and notified vendors.

Education

J.D. - Law Enforcement

Universidad Autónoma LATIONOAMERICANA
Medellin
07.2018 - 07.2023

BBA - Financial Planning And Services

SENA
Medellin

High School Diploma -

Colombo Francés
Medellin
01.2001 - 01.2013

Skills

    Team Building

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Accomplishments

  • Ordenado, con fortaleza en la toma de decisiones, asertivo, concapacidad para el aprendizaje, con credibilidad personal y capacidad de liderazgo
  • ESTUDIOS
  • SECUNDARIA: Colegio colombo francés
  • Bachiller
  • TECNICOS: Técnica en asesoría en ventas y serviciosfinancieros
  • UNIVERSITARIOS: Octavo semestres de Derecho
  • ALIANZA FRANCESA: francés
  • IDIOMAS: inglés (hablado y escrito)- español
  • HABILIDADES Atención al cliente, negociación
  • Comunicación oral y escrita, sociable
  • Compromiso ciudadano, disciplina, tecnología
  • EXPERIENCIA LABORAL
  • NOMBRE DE LA EMPRESA: Rycar S.A
  • (empresa Liquidada)
  • CARGO: Asistente Gestión Humana
  • CARGOS Y FUNCIONES: manejo historias laborales y otros
  • TELÉFONO: 4833157 tel
  • 317-505-32-15
  • JEFE INMEDIATO: Esteban Acevedo
  • NOMBRE DE LA EMPRESA: CRYSTAL (Punto Blanco/tiempos)
  • Atención al cliente
  • Agosto 2016-enero 2017
  • NOMBRE DE LA EMPRESA: TELEPHERFORMANCE
  • Manejo de aplicativo bilingüe de transporte
  • NOMBRE DE LA EMPRESA: SOLVO GLOBAL
  • Actualmente
  • Compliance specialist

Interests

Reading and writing

Sports

Cinema

Food

Timeline

Lead Medical Biller

Salutem SA
02.2022 - 08.2022

Escalated Complaints Specialist

Solvo Global
10.2021 - 12.2021

J.D. - Law Enforcement

Universidad Autónoma LATIONOAMERICANA
07.2018 - 07.2023

Call Center Customer Service Specialist

Telepherformance
02.2017 - 11.2017

Shop Seller

Crystal SA
08.2016 - 02.2017

Warehouse Worker

Rycar SA
01.2015 - 07.2016

High School Diploma -

Colombo Francés
01.2001 - 01.2013

BBA - Financial Planning And Services

SENA
Roberto Lopez Valencia