Roberto Alicea
Kissimmee
Summary
Dynamic Sales Executive with a proven track record at Hilton Grand Vacations, excelling in closing techniques and customer service. Expert in contract negotiations and relationship-building, consistently achieving sales goals while enhancing client satisfaction through tailored solutions. Proficient in CRM software, driving effective communication and engagement with clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Executive
Hilton Grand Vacations
03.2025 - 11.2025
- Assisted clients in identifying vacation ownership options that match their preferences.
- Engaged potential customers through effective communication to promote Hilton Grand Vacations offerings.
- Developed product knowledge to answer inquiries and provide accurate information on services.
- Collaborated with team members to enhance customer experience during sales presentations.
Sales Executive
Marriott Vacations Worldwide
02.2024 - 02.2025
- Managed follow-up communications with leads to nurture relationships and drive interest in products.
- Adapted quickly to feedback, adjusting sales strategies for improved client engagement.
- Utilized CRM systems to track interactions and manage client information efficiently.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Executive
Marriott Vacations Worldwide
05.2023 - 01.2024
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used consultative sales approach to understand and meet customer needs.
Sales Executive
Hilton Grand Vacations
07.2014 - 01.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Education
Associate of Science - Business
Stockton State College
New Jersey High School Diploma -
Millville High School
Millville NJSkills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Sales team leadership
- Closing techniques
- Systems and software expertise
- CRM software proficiency
- Contract negotiations
- Persuasive selling
Certification
- Florida Real Estate License
Languages
English
Spanish
Timeline
Sales Executive
Hilton Grand Vacations
03.2025 - 11.2025
Sales Executive
Marriott Vacations Worldwide
02.2024 - 02.2025
Sales Executive
Marriott Vacations Worldwide
05.2023 - 01.2024
Sales Executive
Hilton Grand Vacations
07.2014 - 01.2023
Associate of Science - Business
Stockton State College
High School Diploma -
Millville High School