Roberta Casasanto
Hesperus
Summary
Dedicated server with a proven track record in delivering exceptional customer service and maintaining high satisfaction levels. Skilled in multitasking and communication, ensuring a smooth dining experience.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Balcony Bar and Grill
Durango
09.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Collaborated with team members to ensure smooth service during peak hours.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders from customers accurately and in a timely manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted with training new servers on menu items and service protocols.
- Handled cash transactions accurately during busy service hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server/Bartender
The Kenebec Cafe
Hesperus
03.2021 - Current
- Managed food and beverage orders efficiently to ensure timely delivery.
- Recommended menu items to enhance guest dining experiences and satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Red Dock Bar and Grill
Saugatuck
05.2012 - Current
- Provided exceptional customer service in high-paced dining environment.
- Processed customer payments accurately and efficiently using POS system.
- Provided excellent customer service to ensure satisfaction.
Server
Everyday People Cafe
Douglas
09.2017 - 04.2020
- Provided exceptional customer service in high-paced dining environment.
- Managed multiple tables and maintained timely service flow.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Assisted in training new servers on restaurant procedures and menu items.
- Upsold daily specials to increase guest satisfaction and restaurant sales.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Paw Paw High School
Paw Paw, MI06-1983
Skills
- Order accuracy
- Customer engagement
- Beverage preparation
- Cash handling
- Sanitation compliance
- Menu knowledge
Timeline
Server/Bartender
Balcony Bar and Grill
09.2021 - Current
Server/Bartender
The Kenebec Cafe
03.2021 - Current
Server
Everyday People Cafe
09.2017 - 04.2020
Server
Red Dock Bar and Grill
05.2012 - Current
High School Diploma -
Paw Paw High School