Robert Thompson
Thornton
Summary
With a proven track record at Thompson Street Customs, I excel in client service and small business operations, driving financial growth and fostering strong client relationships. Leveraging strategic planning and marketing skills, I've successfully expanded market presence and enhanced operational efficiency, demonstrating exceptional project management and communication abilities. I am a dedicated automotive professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
As a talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Along with being knowledgeable in the fine arts with a proven track record of successfully managing and growing businesses. I've leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Ultimately, demonstrating my ability to lead cross-functional teams and implement innovative solutions.
Overview
21
21
years of professional experience
Work History
Owner
Thompson Street Customs
10.2008 - Current
- Custom build and Design Custom Automobiles
- Design new body panels from scratch
- Airbrush artist
- Marketing director
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Expanded business into new markets, cond
- Enhanced company's market position by identifying and pursuing new business opportunities.
Transportation Manager
RTD
01.2004 - 06.2008
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Organized records of vehicles, schedules and completed orders.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
Education
Associate of Arts - Industrial Design
Colorado Institute of Art
Denver, CO05-2018
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project estimating
- Business management
- Client service
- Project management
- Operations management
- Business planning
- Strategic planning
- Staff management
- Marketing
Accomplishments
- Collaborated with team of 3 in the development of SEMA automotive award vehicle.
- Achieved Best Truck in Show by completing the innovated automobile with accuracy and efficiency.
- Supervised team of 20 staff members.
- Successfully raised coats, toys, and canned goods fot the Pine Ridge Oglala Native American tribe for the last 3 years .
2010 SEMA automotive builders award
Our team custom built a 1951 Chevy pickup from the ground up, resulting in winning the 2010 SEMA award, beating out over hundreds of accomplished car builders in the United States.
Timeline
Owner
Thompson Street Customs
10.2008 - Current
Transportation Manager
RTD
01.2004 - 06.2008
Associate of Arts - Industrial Design
Colorado Institute of Art
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