Robert Soto
Denver
Summary
Dynamic logistics and customer service professional with a proven track record at Evolucion Innovations. Expert in problem resolution and customer support, enhancing client satisfaction through effective communication. Proficient in CRM software, managing high-volume inquiries while fostering team collaboration to exceed service goals. Committed to delivering tailored solutions and exceptional service experiences.
Overview
20
20
years of professional experience
Work History
Logistics/Customer Service Associate
Evolucion Innovations
09.2024 - Current
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed orders efficiently using company-specific software systems.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained knowledge of product offerings to provide informed recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
Account Executive Corporate Partnerships
New Jersey Devils LLC (NHL/AHL)
08.2014 - 04.2018
- Cultivated relationships with clients to enhance account satisfaction and retention.
- Managed sales pipeline to ensure timely follow-up and closure of deals.
- Developed strategic marketing initiatives to promote team events and sponsorships.
- Analyzed market trends to identify new business opportunities and client needs.
- Collaborated with cross-functional teams to deliver high-quality service and solutions.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- experience with CRM systems (salesforce)
- fielding 100 calls daily
- Heavy focus on customer concerns, questions and feedback
- Working with multiple departments to problem solve and find efficient and effective solutions
Cacistomer Service Representative
Guardian Loan Company
04.2006 - 11.2009
- Managed customer inquiries and resolved issues efficiently, enhancing client satisfaction.
- Facilitated communication between clients and internal departments to streamline operations.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Developed informational resources for customers, improving understanding of services offered.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Scheduled appointment to resolve more complex issues.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Applied Science - Business And Marketing
Hudson Valley Community College
Troy, New York, NY05.2014
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Guest services
- Product and service solutions
- Multi-line phone systems
- Clerical support
- Account updating
- CRM software
- Cross-functional team collaboration
- MS office proficiency
- Inbound and outbound calling
Timeline
Logistics/Customer Service Associate
Evolucion Innovations
09.2024 - Current
Account Executive Corporate Partnerships
New Jersey Devils LLC (NHL/AHL)
08.2014 - 04.2018
Cacistomer Service Representative
Guardian Loan Company
04.2006 - 11.2009
Associate of Applied Science - Business And Marketing
Hudson Valley Community College