Robert S. Collins
Thornton
Summary
Dynamic leader with a proven track record of enhancing customer service and streamlining operations at Boondocks Food & Fun. Excelled in team building, leadership, and MS Office, resulting in significant improvements in workflow and employee training processes. Skilled in fostering professional relationships and solving complex problems to ensure client satisfaction and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, and excellent customer relations aptitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Boondocks Food & Fun
04.2020 - Current
- Supervised operations staff, ensuring compliance with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Ensured adequate staffing levels and conducted weekly and monthly peer meetings.
- Prepared weekly game reports and conducted weekly/monthly site inspections.
- Completed daily deposits and performed weekly safe and inventory audits.
- Created and maintained closing and cleaning tasks to ensure operational efficiency.
- Ensured staff received proper training and maintained positive staff morale.
- Managed the hiring and firing process, including conducting interviews based on team and management needs.
- Created and maintained staff schedules based on labor reports.
Shift Manager
Boondocks Food & Fun
04.2017 - 04.2020
- Responsible for training new personnel & ensuring competency in specific departments, as well as providing guidance & additional support in regard to company policies
- Assisting guests with purchasing packages that best correlate with their desired engagement in the park & handling guest complaints & concerns to find the best solutions to fit both guest & employee needs
- Responsible for delegating tasks to crew members, ensuring proper break schedules, managing company safe, employee drawers and funds throughout the shift
- Provide the opportunity for professional relationships among employees and create rapport between management staff and crew members
Server
The Boulder Dushanbe Tea House
11.2015 - 04.2017
- Supplies colleagues with tools & resources to efficiently maintain order of restaurant
- Assisted managerial team with maintaining customer-friendly atmosphere & expediting completion of tasks
- Balanced organizing the environment of restaurant with collaborating with colleagues to best meet the needs of customers
Personnel
Hospitality Food & Nutrition Catering
08.2013 - 11.2015
- Enhanced & maintained appearance in order to promote customer-friendly atmosphere for Skybox & surrounding areas
- Organized inventory for various events & occasions in an effort to remain efficient & respectful of business & customer schedules
- Responsible for preparing appealing products per customer requests
Reservation Agent
Corporate Travel Consultants
08.2009 - 08.2013
- Responsible for scheduling & expediting travel & lodging for clients, both within domestic & international locations
- Complied & cataloged documents to be sorted within client profiles
- Organized & maintained an efficient order of client files
- Assisted in guest complaints & ensured satisfaction in resolutions
Education
Broward Community College - Jan 2013
Pharmacy Technician Certification -
Front Range Community College
10.2024
Skills
- Teamwork
- Leadership
- Organization
- Communication
- Problem Solving
- Productivity
- Decision-Making
- Customer service focus
- Employee Training
- MS Office
- Workflow Analysis
- Process improvement strategies
Timeline
Operations Manager
Boondocks Food & Fun
04.2020 - Current
Shift Manager
Boondocks Food & Fun
04.2017 - 04.2020
Server
The Boulder Dushanbe Tea House
11.2015 - 04.2017
Personnel
Hospitality Food & Nutrition Catering
08.2013 - 11.2015
Reservation Agent
Corporate Travel Consultants
08.2009 - 08.2013
Broward Community College - Jan 2013
Pharmacy Technician Certification -
Front Range Community College
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