Autumn Santistevan
Aurora
Summary
Shift Manager with extensive experience at Noodles & Company, specializing in team leadership and customer service. Effectively managed escalated complaints, resulting in improved customer satisfaction and retention rates. Proficient in food safety protocols and POS systems, fostering a collaborative atmosphere that enhances service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Manager
Noodles & Company
Aurora
03.2022 - Current
- Led daily operations to ensure smooth and efficient customer service.
- Supervised and coached a team of 18, focusing on service quality and responsiveness.
- Resolved escalated customer complaints with professionalism and empathy, ensuring satisfaction and retention.
- Conducted team meetings to reinforce service goals and address customer feedback.
- Maintained compliance with health, safety, and labor regulations.
- Developed SOPs to streamline service delivery and improve customer experience.
Team Member
Noodles & Company
Aurora
08.2021 - 03.2022
- Assisted customers with orders and addressed inquiries and concerns with a friendly and helpful attitude.
- Supported front-of-house operations, ensuring timely and accurate service.
- Communicated daily specials and promotions to enhance customer engagement.
- Maintained a clean and safe environment in compliance with health standards.
Cashier / Customer Service
Einstein Bros. Bagels
Aurora
03.2020 - 07.2020
- Delivered exceptional customer service, resolving issues and ensuring a positive experience.
- Trained new team members on customer interaction and transaction handling.
- Maintained a balanced cash drawer and ensured accuracy in all transactions.
- Kept checkout area clean and organized to support a welcoming environment.
Education
High School Diploma -
Vista Peak
Aurora, CO12.2022
Skills
- Customer support and escalation resolution
- Team management
- Conflict resolution
- Food safety and sanitation
- Cash handling and POS systems
- Microsoft Office proficiency
- Organizational and communication skills
- Kitchen operations
Timeline
Shift Manager
Noodles & Company
03.2022 - Current
Team Member
Noodles & Company
08.2021 - 03.2022
Cashier / Customer Service
Einstein Bros. Bagels
03.2020 - 07.2020
High School Diploma -
Vista Peak
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