Robert L. Rocha
Denver,CO.
Summary
Food service manager with proven ability to enhance operational efficiency and ensure high standards of service. Known for effective team collaboration and adaptable to changing demands. Specializes in inventory management and staff training to drive performance.
Overview
24
24
years of professional experience
Work History
Concessions Cashier
Legends Global at Ball Arena
Denver, CO
01.2024 - Current
- Processes cash and credit transactions accurately, ensuring a seamless customer experience.
- Maintained cleanliness and organization of concession stands for optimal service efficiency.
- Assisted in training new staff on operational procedures and best practices.
- Monitored inventory levels, facilitating timely restocking of concession supplies.
Food and Nutrition Services Manager
HCA HEALTHONE Mountain Ridge
Thornton, CO
12.2019 - Current
- Directed daily kitchen operations and floor stock systems in a high-volume healthcare environment.
- Supervised and developed a team of 35 food service staff and dish room personnel.
- Oversaw orientation, training, hiring, scheduling, and performance evaluations.
- Reduced late tray rates from 19% in 2019 to under 10% in 2020 through process optimization.
- Improved dish room workflow, reducing closing time by 30 minutes per night (17.5 labor hours/week saved).
- Implemented quality control measures maintaining high standards in food service operations.
Prepared Foods Team Member
Whole Food Market
Denver, CO
11.2021 - 07.2022
- Trained new team members on food safety protocols and product knowledge.
- Prepared fresh meals, salads, and sandwiches while ensuring quality standards.
- Maintained cleanliness and organization of kitchen and display areas.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Provided excellent customer service, addressed the needs of the customer in a timely manner.
- Completed spoilage, sampling, temperature, and sweep worksheets as required.
Patient Food Service Supervisor
Good Samaritan Medical Center
Lafayette, CO
01.2007 - 06.2019
- Supervised and developed a team of 45 food service staff and dish room personnel.
- Directed daily kitchen operations and floor stock systems in a high-volume healthcare environment.
- Oversaw orientation, training, hiring, scheduling, performance evaluations and ensured adherence to Sodexo safety and food compliance standards.
- Reduced floor stock cost from $2.25 to $1.85 per unit; maintained supply costs below $10,200/year.
- Promoted internal talent to leadership roles and improved regulatory compliance.
Food Service Supervisor
Denver Health
Denver, CO
04.2011 - 04.2012
- Supervised food service operations for a 500-bed Level I trauma center.
- Trained and evaluated a 50-member team; managed dialysis breakfast operations.
- Ensured adherence to Sodexo safety and food compliance standards.
Sales/Stockroom Lead
Guess Retail
Denver, CO
12.2001 - 12.2011
- Processed transactions efficiently, ensuring accurate cash handling and customer service.
- Trained team members on efficient stockroom operations and best practices.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels, restocking items as needed to maintain availability for customers.
- Met customer service goals and exceeded customer expectations.
Order Picker and Deliveries
Home Depot
Arvada, CO
06.2005 - 12.2006
- Ensure all systemic updates to orders are accurately and timely entered into the handheld device.
- Collaborated with team members to streamline order picking processes and enhance workflow efficiency.
- Selected and packed orders accurately, ensuring timely delivery to customers.
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
- Worked effectively in fast-paced environments.
Education
High School -
Holy Family High School
Broomfield, CO01-1998
Skills
- Customer service
- Food safety compliance
- HACCP implementation
- Kitchen operations management
- Effective communication
- Supply ordering and management
Timeline
Concessions Cashier
Legends Global at Ball Arena
01.2024 - Current
Prepared Foods Team Member
Whole Food Market
11.2021 - 07.2022
Food and Nutrition Services Manager
HCA HEALTHONE Mountain Ridge
12.2019 - Current
Food Service Supervisor
Denver Health
04.2011 - 04.2012
Patient Food Service Supervisor
Good Samaritan Medical Center
01.2007 - 06.2019
Order Picker and Deliveries
Home Depot
06.2005 - 12.2006
Sales/Stockroom Lead
Guess Retail
12.2001 - 12.2011
High School -
Holy Family High School