Robert Norman

• Assisted in promoting independent living among seniors by providing information on home modification options, transportation services, and other relevant resources.
• Fostered a sense of belonging among residents with inclusive programming that catered to diverse cultural backgrounds and lifestyles.
• Developed and executed outreach strategies to increase participation in community activities.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Researched best practices and developed strategies to improve program outcomes.
• Analyzed trends and data to inform decision-making and program development.
• Cultivated a positive living environment by addressing resident concerns promptly and professionally.
• Supported the personal growth of residents by facilitating workshops on topics such as health, wellness, financial planning, and technology skills.
• Worked collaboratively with fellow staff members across departments to ensure seamless coordination of services for residents'' overall wellbeing.

• Supervised team of Number employees and provided training focused on maximizing overall performance.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
• Created a positive work environment through open communication channels and fostering teamwork among staff members.
• Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
• Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
• Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated closely with other departments within the organization to optimize workflow processes across teams.
• Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
• Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
• Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
• Reduced response times with effective allocation of resources and prioritization of tasks.
• Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
• Modernized communications systems to improve productivity, reliability and efficiency.
• Maintained meticulous employee records to accurately track attendance and productivity.
• Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.

Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.