Robert N. Johnson
Englewood
Summary
Dynamic Data Processing Manager with a proven track record at Electronic Payment Systems, enhancing productivity and compliance through effective project management and meticulous audit oversight. Expert in data analysis and process improvement, driving significant operational efficiencies while fostering team collaboration and proactive problem-solving.
Overview
25
25
years of professional experience
Work History
Data Processing Manager / Underwriting Supervisor / Director of Operations
Electronic Payment Systems (EPS)
Centennial
01.2008 - 01.2025
- Improved productivity, communications and turn-around time in processing and underwriting merchant applications.
- Perform regular Monthly/Annual Audits and Integrity Errors for Visa, MasterCard, Discover, AMEX and partner affiliates such as RoamPay, Authorize.Net, EPN, etc.
- Company Liaison between EPS and Financial Institution; Back End & Front End Processor; partner affiliates.
- System Administrator & Trainer (all departments; Risk, Agent Relations, Customer Service & Tech Support).
- ACH Balancing of Individual Merchant accounts and Operation Portfolio.
- Compile Operation Summary reports from multiple resources.
- Lead Administrator and project manager for Processor and Bank conversions.
- Worked with multiple Banks and Processors including Merrick Bank, Esquire Bank and Pueblo Bank & Trust, TSYS, CardWorks, Chase Paymentech, Repay/TriSource Solutions and JetPay.
- Project Manager for iMAP Discover Conversion.
- Audit/Maintain Card Brand Enhancements and Billing Tables.
- Converted EPS from a paper filing system to a digital filing system with a 90 day rotation of files.
- Assistant in developing technical standards and procedures for system maintenance and operation.
- Producing cost estimates for hardware/software.
- Assist IT/Agent Relations with ISO’s residuals reporting.
- Underwrite new applications, board and maintain ALL approved Merchant files (Front End / Back End); to include TIN/1099-K Reporting, Credit Evaluations, MasterCard MATCH Reports, OFAC inquiries.
- Manage & resolve department escalations.
Assistant District Manager / District Training Manager
Recomm Wireless (SPRINT)
Parker
01.2004 - 01.2007
- Managed and trained 15 Sales Representatives and 4 Store Managers in Region.
- Increased Sales profits in one year with marketing strategies.
- Maintained Monthly Audits on Store profitability and Sales Representatives Residuals.
Assistant Store Manager / Store Manager
Blockbuster Inc
Denver
01.2000 - 01.2004
- Assisted with Store Layouts and POP placement with store openings.
- Created a more effective layout plan by extending genre’s based on Customers likes/interests individually by each store.
- Assisted with Store Month/Annual Audits.
Education
GED -
Adult Lifelong Learning Center
Aurora, CO01-2000
Skills
- Microsoft Office proficiency
- Attention to detail
- Proactive approach
- Data analysis
- Regulatory compliance
- Project management
- Financial reporting
- Audit management
- Process improvement
Hobbies and Interests
- Science & Technology
- Reading
- Symbology
- Astrology
- World History
References
References available upon request.
Timeline
Data Processing Manager / Underwriting Supervisor / Director of Operations
Electronic Payment Systems (EPS)
01.2008 - 01.2025
Assistant District Manager / District Training Manager
Recomm Wireless (SPRINT)
01.2004 - 01.2007
Assistant Store Manager / Store Manager
Blockbuster Inc
01.2000 - 01.2004
GED -
Adult Lifelong Learning Center
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