Robert Maxheimer

• Company Overview: Vail Resorts a $2B, 42 national and international resorts
• Providing application development, fraud detection, leads and report generation for Financial Shared Services of Vail Resorts a $2B, 42 national and international resorts
• Develop and maintain a custom application which has improved efficiency and performance for the Centralized Audit department by approximately 30%
• Generate SQL queries and stored procedures to pull millions of lines of data for analytics and metrics, i.e
• Employee fraud, credit card fraud, and business compliance
• Reduced manual processing hours by 10+ hours per week utilizing Alteryx workflows for analytics and process efficiencies across the Financial Shared Services departments
• Train new analysts on SQL code writing and Alteryx workflow generation
• Built and maintain Access databases for data storage, processing and custom report generation
• Continuously create adhoc reporting which has detected previously undiscovered fraud in excess of $2M
• Generate multiple Excel workbooks to enable the Central Audit team with the insights and tools to investigate potential fraud and proper transaction processing
• Produce and maintain various SOPs to document changing procedures and process improvements
• Vail Resorts a $2B, 42 national and international resorts

• Company Overview: Vail Resorts a $2B, 42 national and international resorts
• Providing support and application development, as well as performing audits for the Centralized Audit Department
• Developed a custom application to generate leads and track the findings of the audits performed by the Centralized Audit department, which reduced manual report generation by 50%
• Improved the efficiency of the audit process by approximately 30% through the automation of multiple steps that the Auditors which had previously performed manually
• Performed location audits to ensure transactional accuracy and adherence to business requirements
• Vail Resorts a $2B, 42 national and international resorts

• Company Overview: Vail Resorts a $2B, 42 national and international resorts
• Provided Customer Support for guests
• First point of contact for Vail's Experience of a Lifetime through consistently provided positive guest interactions and strong attention to detail
• Worked with management to achieve monthly departmental goals while maintained quality performance for incoming phone calls from guests for sales, service, and billed
• Retained significant amounts of information in order to provide the best customer service with the most accurate and helpful information
• Performed back office administration by processed refunds, guest emails, and manual account maintenance
• Assisted with fulfillment of the printed passes, processed applications, and guest follow up
• Responsible for providing informed and accurate responses to customers about products and services offered for 14 Ski Resorts
• Vail Resorts a $2B, 42 national and international resorts

• Developed internal applications from design to implementation for Fraud Investigators
• Investigated Residential, Commercial, and Institutional accounts to ensure all satellite receivers are in one location as per Dish Network’s Service Agreements
• Assisted in the investigation of retailers and business partners to ensure compliance with all Dish Network business rules
• Generated and processed fraud leads for delivery and investigation by Fraud Investigators
• Worked with Internal Audit Department, Commercial Department, and Retail Services to consolidate fraud prevention and investigation in all facets of the daily business
• Investigated multidimensional fraud schemes perpetrated against Dish and its customers and delivered analytical reporting on each issue
• Collaborated with team members and management to implement SOPs for large scale audits involving thousands of customer accounts
• Developed software to assist peers in performing investigations and increase productivity and quality without impacting efficiency

• Developed, analyzed, and generated fraud leads for investigators to audit from analysis of data mined customer information
• Processed satellite receiver data from millions of accounts using self-developed software applications
• Created reports to track individual investigators, team, and department quality, productivity, and efficiency
• Managed and monitored stolen assets, while working with customers and local law enforcement agencies

• Researched accounts for fraudulent use and abuse and communicated with customers, retailers, and business partners
• Generated over a million dollars in yearly revenue through account audits, and credit card investigations

• Monitored and managed all facets of the daily business and assisted management with daily Call Center operations
• Provided real time performance metrics and reports to management to ensure optimum CSR efficiency and performance
• Customer retention through determining the root of the customer’s problem and offering a solution that better fit their needs
• Maintained approximately 70% save rate while retaining revenue and offered billing and payment assistance

• Customer retention through determining the root of the customer’s problem and offering a solution that better fit their needs
• Maintained approximately 70% save rate while retaining revenue and offered billing and payment assistance

Delivered IT support for AT&T WorldNet customers in global outsourcing environment.

• Resolved internet connection issues and facilitated software installation and configuration.
• Supported GTE CLEC operations by addressing customer service inquiries and telecommunications needs.