VMware
Robert Lambert
Colorado Springs,CO
Summary
Multi-certified Systems Engineer with embedded expert-level experience managing and maintaining a large physical hardware infrastructure for a virtual environment and prior experience managing enterprise implementations of healthcare information and Electronic Management Records (EMR) systems. Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts, and other decision-making tools; leading data-modeling and process-mapping initiatives; and designing & re-engineering processes, workflows and technology solutions Proven record of reliability and upward mobility.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Support Engineer
RaySearch Laboratories
10.2019 - Current
- Company Overview: You will work with our innovative software products, which enable cancer clinics to enhance their approach to planning cancer treatments and managing patient information. Your primary responsibility will be to handle installation and technical issues for both current and potential customers. A big part of the work can be managed remotely, but the role also requires a moderate amount of international travel.
- I helped migrate SQL databases.
- Installed and configured SQL, Citrix, and Hypervisors (Nutanix and VMware) for clinics.
- Configured local backups for SQL within SSMS if the site didn’t have its own backup utility.
- Worked with different clinics to plan, implement, upgrade, and support RayStation software in their different infrastructures.
- Went onsite to install server hardware and vendor software for new installations.
- Documented the installations for our records.
- Trained users on how to manage the IT environment for RayStation.
- Troubleshoot issues with NVIDIA GPUs, Windows Server OSs, and Citrix HDX. Horizon View, ESXi OSs, Nutanix, Dicom (PACs), and SQL.
- Used software called NinjaOne to apply MS patches to servers in our own datacenter.
- Monitored a support queue for customer cases. Worked to resolve cases in server environments and escalated to the development team if the software had an issue that looked like a possible bug.
- You will work with our innovative software products, which enable cancer clinics to enhance their approach to planning cancer treatments and managing patient information. Your primary responsibility will be to handle installation and technical issues for both current and potential customers. A big part of the work can be managed remotely, but the role also requires a moderate amount of international travel.
Systems Engineer II
Johns Hopkins Hospital
08.2013 - 09.2017
- Supported, maintained, designed, and upgraded the VMware Infrastructure of 450+ ESXi hosts for a Server Virtualization Infrastructure of 5000+ Virtual Servers across three data centers.
- Subject matter expert for Virtual Machines admins requiring assistance.
- Provided Server software and hardware support for 90+ servers.
- Maintained Citrix 4.5 and 6.0 farm that delivered necessary applications to end users.
- Presented product briefings for new technologies to be deployed in customer environments.
- Created and maintained access roles and policies for vSphere access.
- Established disaster recovery program by setting up VMware Site Recovery Manager 6.1.2 for our production environment.
- Offered performance tracking data for admins by setting up VMware vRealize Operations Manager 6.5.
- Maintain and update a Hyper-V environment with 14 hosts running Windows 2012 core and 90+ Virtual Machines in Virtual Machine Manger, System Center 2012 R2.
- Collaborated on the design, deployment, and documentation of System Center 2012 R2 Virtual Machine Manager.
- Built and maintained Cisco servers using UCS Unified Computing System Central and Manager.
- Integral part of a datacenter migration involving a complete dismantling of the original and integration of components into an existing datacenter.
- Provided 24/7 IT support for our infrastructure with a 15-45 minute response time in tier priority ticket system.
Systems Engineer I
Johns Hopkins Community Physicians
01.2010 - 01.2013
- Provided Server software and hardware support for 90+ devices.
- Maintained Citrix 4.5 and 6.0 Farm and delivered necessary applications to our end users.
- Created documentation on building and upgrading Citrix applications.
- Provided ideas and suggestions on infrastructure designs.
- Helped develop work processes and optimized current methods.
- Worked closely with my Infrastructure team on building and upgrading applications and environments.
- Created successfully a remote imaging process for XP and XPe operating systems in our environment using PXE boot through Altiris.
- Built and maintained an Altiris environment that was used to remotely support our end users, provide Microsoft patching to over 3,000 desktops, and deploy software package installs and updates.
- Developed and automated software packages for our desktop environment using Altiris to deliver.
- Responsible for building, documenting, and maintaining over 50 different Group Policies in Active Directory.
LAN Administrator
Omnicare
01.2008 - 01.2010
- Provided hardware and software support for over 400 JHCP users by email, phone and in person.
- Provided necessary analyzing and development features for effective LAN engineering.
- Supplied essential instructions and user maintenance procedures suitable for all functions of LAN users.
- Provided useful software installation and Upgrades.
- Implemented and executed an online curriculum for maintaining and deploying Rdeploy images.
- Experience with scripting functions.
- Responded to high volume ticketing system in a timely fashion with customer service.
- Gathered troubleshooting information, processing problem escalation and problem resolution that lead to exceptional levels of customer satisfaction.
- Created desktop/Laptop standardization and documented and built processes and analyzed all aspects of Win XP deployment for security, updates, and running services.
- Installed new and upgrade of existing software, i.e. Office 2003 to 2007.
- Documented and implemented the deployment process for DataSouth label printers.
Field Technician
01.2005 - 01.2008
- Provided remote and on-site support for twenty-three sites.
- Responsible for maintaining network hardware, computers, printers, servers, UPS, and software.
- Resolved network issues by monitoring packets sent over the network.
- Championed the implementation of hardware for site expansions and acquisitions.
- Responsible for bringing up sites from 56k to T1, enabling use of web applications.
Contractor
01.2004 - 01.2005
- Supported contracts for IT related fields.
- Installed cabling and cameras for corporate security systems.
- Tied security systems into the IT infrastructure to enable remote monitoring and management.
Education
Master Certificate - PC Service and Support, Network Security Specialist, Network Engineer, Security, IT and Network Administrator
ANNE ARUNDEL COMMUNITY COLLEGE
Annapolis, MD01.2005
Skills
- Data analysis expertise
- Ongoing integration practices
- Disaster recovery planning
- System performance optimization
- Data protection strategies
- Network system administration
- Analytical systems evaluation
- Enterprise architecture design
- Data management expertise
- Proficient in virtualization technologies
- Incident resolution expertise
- IT service delivery
Certification
- A+
- IIC MASTER CERTIFICATE
Software
Windows Server
Citrix
SQL Server
Linux Administrator
Powershell
Interests
- Historical Exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Hiking
- Outdoor Recreation
- Camping
- Video Gaming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I participate in low-impact exercises to strengthen core muscles
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Animal Welfare Advocacy
- Homelessness Outreach
Skills And Technologies
- Active Directory
- Windows Server 2008 and higher
- Citrix XenApp
- Virtualization installations and administration
- SQL servers
- HL7
- DICOM
Personal Information
Title: Systems Engineer
Timeline
Senior Support Engineer
RaySearch Laboratories
10.2019 - Current
Systems Engineer II
Johns Hopkins Hospital
08.2013 - 09.2017
Systems Engineer I
Johns Hopkins Community Physicians
01.2010 - 01.2013
LAN Administrator
Omnicare
01.2008 - 01.2010
Field Technician
01.2005 - 01.2008
Contractor
01.2004 - 01.2005
Master Certificate - PC Service and Support, Network Security Specialist, Network Engineer, Security, IT and Network Administrator
ANNE ARUNDEL COMMUNITY COLLEGE
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