ROBERT JACK BAHN
Colorado Springs
Summary
To achieve a challenging position in which I will fully utilize my valuable experience and knowledge in customer service, data analysis, organization, technical support, time management, and flexibility in the workplace.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auto Claims Examiner
CSAA Insurance Group
01.2017 - Current
- -Provide top tier customer service to our members
- -Make Initial contact with insureds and claimants
- -Determine liability based on the facts of loss collected
- -Schedule estimates and rental reservations
- -Review estimate repairs to ensure cost effective and timely repairs
- -Locate Alternate parts for repairs
- -Address customer needs and questions as they arise
- -Follow up with shops and customers to ensure that claims are handled in a timely manner
- -Follow up with customer to ensure satisfaction with claims process
- -Provide additional support within my peer group assisting with both technical and policy related questions
Customer Relationship Manager
Progressive Casualty Insurance
01.2014 - 01.2017
- -Listen to and address the customer’s needs
- -Suggest appropriate coverages to the customer
- -Council the customer in the various types of coverages offered
- -Upselling the customer on additional products and services offered
Tier 3 Technical Support
Time Warner Cable
01.2012 - 01.2013
- -Troubleshooting modems and Cable Equip. and offering the best possible resolution in a timely manner
- -Addressing various billing questions
- -Up selling and offering the best possible product for the customer
Quality and Training Manager
Affiliated Computer Services
01.2009 - 01.2012
- -Coaching and developing agents by working side-by-side with them or listening to calls remotely
- -Monitoring service calls to observe employee demeanor, technical accuracy, and conformity to company policies
- -Responding to calls where the customer has requested to speak to a supervisor
- -Troubleshooting feature phones, smart phones, tablets, and mobile broadband devices on the Verizon cellular voice and data switches
- -Analyzing all customer accounts to guarantee every customer is on the correct plan for their individual usage
- -Understand business needs of the client and surpass any goals set in place by Verizon Wireless and ACS
Education
High School Diploma -
Roy J. Wasson High School
Colorado Springs, CO05-2000
Skills
- Claims management
- Effective verbal communication
- CCC pathways appraisal expertise
- Policy analysis expertise
- Coverage evaluation
- Critical thinking in investigations
- Insurance liability knowledge
- Claims analysis
- Analytical decision-making
- Customer service expertise
- Analytical reasoning
Certification
I-Car Platinum certified, Insurance Licenses in OK, NM, and WY
Timeline
Auto Claims Examiner
CSAA Insurance Group
01.2017 - Current
Customer Relationship Manager
Progressive Casualty Insurance
01.2014 - 01.2017
Tier 3 Technical Support
Time Warner Cable
01.2012 - 01.2013
Quality and Training Manager
Affiliated Computer Services
01.2009 - 01.2012
High School Diploma -
Roy J. Wasson High School