Summary
Overview
Work History
Education
Skills
Timeline
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Robert Hanson

Pueblo West

Summary

Dynamic Service and Repair Superintendent at TK Elevator with expertise in program implementation and project coordination. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in fiscal planning and relationship building, successfully managing budgets and fostering productive partnerships. Recognized for streamlining processes, resulting in significant profit increases.

Overview

14
14
years of professional experience

Work History

Service and Repair Superintendent

TK Elevator
10.2024 - Current
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
  • Managed complete repair process to maximize quality, cost-controls and efficiency.
  • Scheduled and supervised maintenance and repair of equipment, buildings and grounds.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Resolved conflicts between staff and customers swiftly and professionally.
  • Monitored budgets and expenditures to maintain fiscal responsibility.
  • Developed and maintained productive working relationships with field personnel
  • Created and implemented plans to maximize efficiency of workers.
  • Investigated and reported on accidents, injuries and near-miss incidents.

Operations Manager

PEAK Elevator
07.2016 - 10.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Modernization and Repair Mechanic

PEAK Elevator
02.2011 - 07.2016
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested equipment to locate worn and damaged parts.
  • New installation of hydraulic elevators
  • Modernization of traction and hydraulic elevators
  • performed repairs to traction, hydraulic, freight, VPL, IPL, and dumbwaiters

Education

Colorado Elevator Mechanics License - Vertical Conveyance

NAEC CET Program
Remote
01-2016

High School Diploma -

Stevensville High School
Stevensville, MT
06-1999

Skills

  • Program implementation
  • Fiscal planning
  • Blueprint interpretation
  • Organizational effectiveness
  • Commercial construction experience
  • Performance improvements
  • Project coordination
  • Data analysis
  • Relationship building

Timeline

Service and Repair Superintendent

TK Elevator
10.2024 - Current

Operations Manager

PEAK Elevator
07.2016 - 10.2024

Modernization and Repair Mechanic

PEAK Elevator
02.2011 - 07.2016

Colorado Elevator Mechanics License - Vertical Conveyance

NAEC CET Program

High School Diploma -

Stevensville High School

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Robert Hanson