Robert Georgenes
Greenwood Village
Summary
Fitness-focused customer experience professional with leadership experience in high-volume gym environments. Proven ability to manage front desk operations, lead teams, and create welcoming, positive member experiences. Brings strong communication skills, emotional intelligence, and a disciplined fitness lifestyle to support member retention, engagement, and overall club culture. Seeking to grow long-term within the fitness industry.
Overview
2
2
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
Centennial
04.2025 - 12.2025
- Delivered professional, high-energy customer interactions in a fast-paced, people-facing role.
- Engaged 20 to 30 new individuals daily, building rapport through active listening, confidence, and solution-focused communication.
- Educated customers using clear explanations, visual examples, and real-world comparisons to ensure understanding and trust.
- Handled frequent objections and rejections with professionalism, emotional control, and a positive attitude.
- Consistently met performance expectations while working independently in demanding conditions.
Member Experience Manager
VASA Fitness
Centennial
09.2024 - 05.2025
- Managed and led a front desk team of 10 to 15 employees, overseeing daily operations in a high-volume fitness facility averaging 2,000 members per day.
- Recruited, hired, trained, scheduled, and evaluated front desk staff, including conducting performance reviews and handling disciplinary actions when necessary.
- Served as the primary escalation point for member concerns, resolving billing issues, cancellations, theft, and general facility concerns with professionalism and empathy.
- Supported membership growth and retention by assisting with facility tours, new memberships, and membership upgrades.
- Ensured consistent execution of operational standards set by upper management, including cleanliness, member service quality, and front desk procedures.
Key Manager
Bonefish Grill Restaurants
Greenwood Village
01.2024 - 10.2024
- Provided daily supervision for 10 staff members per shift, supporting smooth service and accountability.
- Assisted with opening and closing operations, ensuring all tasks were completed accurately.
- Served as the point of contact for customer concerns, resolving issues calmly and professionally.
- Managed nightly cash reconciliation, tip outs and deposits.
Education
Bachelor of Arts - Communications
Florida Gulf Coast University
Fort Myers, FL05-2020
Skills
- Customer engagement
- Conflict resolution and de-escalation
- Professional communication
- Membership retention and satisfaction
- Adaptability and flexibility
- Solution selling
Timeline
Customer Development Representative
Power Home Remodeling
04.2025 - 12.2025
Member Experience Manager
VASA Fitness
09.2024 - 05.2025
Key Manager
Bonefish Grill Restaurants
01.2024 - 10.2024
Bachelor of Arts - Communications
Florida Gulf Coast University