Robert Georgenes
Greenwood Village
Summary
Dynamic professional with a proven track record at Power Home Remodeling, excelling in consultative selling and customer engagement. Adept at leveraging CRM tools to drive lead generation and enhance client relationships, resulting in a significant increase in appointments. A natural leader, skilled in team mentoring and fostering a collaborative environment.
Overview
5
5
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
2025.04 - Current
- Generate qualified leads through direct outreach and customer engagement, averaging 2.47 new appointments per day.
- Educate homeowners on energy efficient remodeling solutions, building trust and uncovering needs to align with company offerings.
- Deliver professional brand representation as the first point of contact, enhancing customer perception and driving business growth.
- Collaborate with scheduling and sales teams to ensure seamless customer handoff and follow through.
Member Experience Lead
VASA Fitness
2024.10 - 2025.04
- Lead and coach a team of Member Experience Specialists to deliver an uplifting, non intimidating guest-to-member journey, aligned with VASA’s brand values and culture.
- Collaborate with the General Manager to forecast staffing needs, manage scheduling, and maintain a clean, fully operational fitness environment.
- Provide real-time coaching, task delegation, and leadership that promotes team accountability and club-wide operational success.
- Maintain strong communication with staff and members to foster trust, positive energy, and community within the gym.
Key Manager
Bonefish Grill Restaurants
2024.01 - 2024.10
- Supervised expo line operations to ensure prompt and accurate food delivery, improving kitchen efficiency and guest satisfaction during peak service.
- Executed opening/closing procedures, inventory checks, and staff oversight to maintain 100% compliance with brand, safety, and health standards.
- Collaborated across front- and back-of-house teams to resolve bottlenecks, support staffing needs, and drive seamless dining experiences.
- Trained and mentored new team members as a certified trainer, helping accelerate onboarding and build long-term staff retention.
Sales Executive
Phase V Fulfillment
2021.05 - 2022.11
- Closed end-to-end B2B deals by identifying client needs, tailoring fulfillment solutions, and guiding prospects from initial outreach through onboarding.
- Delivered persuasive in-person and virtual sales presentations to entrepreneurs and C-suite executives, adapting pitch strategies to diverse audiences.
- Trained and supported remote sales reps on Phase V’s pricing models, operational process, and CRM best practices to improve conversion rates.
- Oversaw and optimized sales pipeline using ZOHO CRM, ensuring timely follow-up, opportunity tracking, and data-driven strategy refinement.
- Played a key role in doubling annual company profits during tenure by securing major accounts and improving team performance.
Account Manager
Phase V Fulfillment
2021.03 - 2022.11
- Served as main point of contact for clients, handling order updates, inventory checks, and support requests.
- Supervised two assistant account managers, delegating tasks and providing daily direction.
- Onboarded new clients, entered data, and coordinated API integrations.
- Tested and provided feedback on new order management system pre-launch.
- Helped drive retention and satisfaction through responsive, proactive service.
Education
Bachelor of Arts - Communication
Florida Gulf Coast University
Fort Myers, FL2020-06
Skills
- Customer Relationship Management (CRM) – ZOHO
- Consultative and persuasive selling
- Public speaking and presentation delivery
- Team leadership and mentoring
- Conflict resolution and problem solving
- Customer engagement and retention
- Fast learner and adaptable
Timeline
Customer Development Representative
Power Home Remodeling
2025.04 - Current
Member Experience Lead
VASA Fitness
2024.10 - 2025.04
Key Manager
Bonefish Grill Restaurants
2024.01 - 2024.10
Sales Executive
Phase V Fulfillment
2021.05 - 2022.11
Account Manager
Phase V Fulfillment
2021.03 - 2022.11
Bachelor of Arts - Communication
Florida Gulf Coast University