Robert Crowell

Oversaw operations across multiple roles, acting as the primary liaison between ownership and staff to enhance guest satisfaction at the winery. Managed food and beverage services, maintaining optimal inventory levels to prevent ensure specialty requests were available. Partnered with the special events coordinator to proactively secure all requested items for events. Created innovative wine cocktail recipes, elevating the guest experience with contemporary flavor profiles. Directed staff coordination during events, assuming leadership when necessary to ensure flawless execution.

• Recruited and oversaw personnel to achieve performance and quality targets.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Directed cross-functional teams to execute special projects aligned with strategic goals.
• Developed comprehensive project plans, ensuring alignment with organizational objectives and timelines.
• Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance.
• Coordinated efforts between departments involved in the projects ensuring seamless collaboration towards achieving common goals.

Acted as crew manager to ensure the vision of the homeowner aligned with the design specialists, then communicated the plan to the labor team to implement the design plan in an efficient manner.

• Managed crew schedules to optimize project timelines and resource allocation.
• Trained new team members on operational procedures and safety protocols.
• Coordinated project logistics, including materials procurement and equipment management.
• Implemented process improvements that enhanced crew efficiency and productivity.
• Established positive relationships with clients, fostering long-term partnerships for future projects.

First to greet customers as they arrived at table.

Provided bread, butter and water.

Cleared and reset tables. Enhanced guest experience by working closely with waitstaff and remaining attuned to guest needs.

• Delivered exceptional customer service to enhance dining experiences.
• Managed multiple tables efficiently during peak hours to optimize workflow.
• Trained new staff in restaurant procedures and menu knowledge to ensure consistency.
• Collaborated with kitchen staff to ensure timely food delivery and presentation standards.

• Supervised daily operations, ensuring exceptional guest experiences and service quality.
• Trained and mentored new staff on restaurant protocols and customer service standards.
• Collaborated with kitchen staff to streamline order flow and enhance dining efficiency.
• Developed and implemented training programs for front-of-house personnel, improving service consistency.

Served as head line cook to facilitate a seamless service through clear communication, and expertise with the menu.

Executed pre shift prep, and maintained par stock levels on the line to ensure there ticket times stayed in the ideal time range.

Kept the waitstaff happy with efficient, hot food and consistent plate appearance.

Cooked burgers and fries.

Operated the cash register.

Bussed the dining room.