Robert Crawford
Carbondale
Summary
Dedicated professional with a robust background in training, operations management, and safety compliance. Known for enhancing service quality and guest satisfaction through effective team leadership and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ski Instructor/Trainer/Asst Lead Trainer
Aspen Ski Company
Aspen
12.2022 - Current
- Instructed students on skiing techniques and safety protocols.
- Provided feedback to students on skill improvement and technique adjustments.
- Maintained a safe and enjoyable learning environment for participants.
- Engaged with guests to ensure positive experiences on the slopes.
- Attended training sessions to enhance personal skiing skills and teaching methods.
- Trained new instructors on teaching methods, procedures, rules and regulations.
- Led training for instructors involved in certification training and other skill development training
Location Manager
Vail Resorts Inc
Vail
08.2021 - 12.2022
- Managed daily operations for resort locations to ensure seamless guest experiences.
- Coordinated staff schedules and training to optimize team performance and service delivery.
- Assisted in budgeting processes to align resources with operational needs effectively.
- Addressed guest inquiries and concerns promptly to enhance overall satisfaction levels.
- Provided guidance and direction to team members regarding their daily tasks.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Assessed customer feedback surveys to determine areas where service could be improved.
Manager of Training and Quality
Vail Resorts Inc
Vail
08.2019 - 11.2021
- Directed operations to enhance guest experience at mountain resorts.
- Collaborated with teams to develop and implement training programs for employees.
- Oversaw compliance with safety standards in all operational areas.
- Coordinated communication between departments to streamline processes and increase efficiency.
- Analyzed feedback to improve service strategies and guest satisfaction initiatives.
- Facilitated regular meetings to assess team performance and operational goals.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
Location Manager
Vail Resorts Inc
Breckenridge
08.2018 - 05.2019
- Managed daily operations for resort locations to ensure seamless guest experiences.
- Coordinated staff schedules and training to optimize team performance.
- Implemented safety protocols and conducted regular inspections to maintain compliance standards.
- Developed operational procedures to streamline workflows across various resort departments.
- Assisted in budgeting processes to align resources with operational needs effectively.
- Provided guidance and direction to team members regarding their daily tasks.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Identified potential risks associated with running a ski school.
Product Manager
Vail Resorts Inc
Vail
11.2016 - 04.2018
- Oversight of the 7-Teen Ski School.
- Managed staffing to accommodate business needs through all portions of the season.
- Conducted employee performance reviews
- Managed conversations with unhappy guests.
- Conducted employee disciplinary actions.
Program Manager
SOS Outreach
Vail
09.2014 - 04.2016
- Managed program development to enhance youth engagement and leadership skills.
- Coordinated training sessions for staff and volunteers to improve service delivery.
- Oversaw budget planning and resource allocation for multiple programs.
- Collaborated with community partners to expand outreach efforts and resources.
- Facilitated team meetings to align goals and improve communication among stakeholders.
- Developed program materials and resources to support participant learning experiences.
- Trained new staff on organizational policies and program objectives for consistency.
- Oversaw program compliance with requirements, schedule and budget.
Ski School Supervisor
Vail Resorts Inc
Vail
11.2012 - 04.2014
- Supervised daily operations to ensure a safe and engaging environment for guests.
- Coordinated staff schedules to optimize resource allocation and service delivery.
- Trained new employees on company policies and operational procedures effectively.
- Implemented training programs to enhance team skills and service quality.
- Resolved guest concerns promptly, ensuring a positive experience at the resort.
Education
Associate of Arts -
Colorado Mountain College
Glenwood Springs, COSkills
- Customer service
- Team leadership
- Employee training
- Operations management
- Safety compliance
- Program development
- Conflict resolution
- Expert skiing technique
- Guest services
- Terrain assessment
- Video analysis
- Problem-solving aptitude
- Coaching experience
- Self motivation
Certification
Leve 3 Examiner PSIA-RM
Timeline
Ski Instructor/Trainer/Asst Lead Trainer
Aspen Ski Company
12.2022 - Current
Location Manager
Vail Resorts Inc
08.2021 - 12.2022
Manager of Training and Quality
Vail Resorts Inc
08.2019 - 11.2021
Location Manager
Vail Resorts Inc
08.2018 - 05.2019
Product Manager
Vail Resorts Inc
11.2016 - 04.2018
Program Manager
SOS Outreach
09.2014 - 04.2016
Ski School Supervisor
Vail Resorts Inc
11.2012 - 04.2014
Associate of Arts -
Colorado Mountain College