Robert Collins
Bayfield
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. As well as seasoned Service Writer with experience in automotive service management, customer relations, and problem resolution. Skilled at explaining complex technical concepts to clients of varying levels of technical understanding. Strengths include strong analytical skills and communication abilities, leading to improved customer satisfaction scores in previous roles. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Service Writer
Firestone Auto Care
Durango
02.2026 - Current
- Assisted customers in selecting appropriate services and products for their vehicles.
- Scheduled service appointments and managed customer inquiries efficiently.
- Communicated service recommendations clearly to customers based on vehicle assessments.
Technician
Durango Motor Company
Durango
10.2020 - 01.2026
- Conducted routine vehicle inspections to ensure safety and performance standards.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed repairs on various vehicle systems including brakes, engines, and transmissions.
- Collaborated with team members to streamline repair workflows and enhance efficiency.
- Maintained accurate service records and documentation for all completed work.
- Assisted in training new technicians on best practices and safety procedures.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Quick Lube Manager
Durango Motor Company
Durango
04.2025 - 10.2025
- Supervised daily operations of quick lube services.
- Trained and mentored staff on safety and service protocols.
- Managed inventory levels and ordered supplies as needed.
- Ensured compliance with company policies and industry regulations.
- Scheduled team shifts to maintain efficient service flow.
- Communicated with customers to address concerns and provide information.
- Implemented process improvements to enhance service efficiency.
- Implemented strategies for increasing revenue through cross-selling products or services.
Tour Guide
American Adventure Tours
Las Vegas
09.2016 - 09.2020
- Conducted engaging tours highlighting historical landmarks and local culture.
- Developed itineraries tailored to diverse group interests and preferences.
- Provided safety briefings and ensured compliance with tour guidelines.
- Facilitated group discussions to enhance visitor engagement and enjoyment.
- Coordinated logistics for transportation, meals, and accommodations during tours.
- Resolved visitor inquiries and concerns promptly to maintain a positive experience.
- Trained new guides on tour protocols and customer service standards.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
Education
Ged
Las Vegas, NVSkills
- Vehicle diagnostics
- Service writing
- Parts ordering
- Equipment maintenance
- Inventory management
- Customer relationship management
- Team building
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Technical training
- Time management
- Public speaking
- Conflict resolution
- Strong organization
- Technician tracking
- Product and service sales
- Communicating with clients
- Service upsells
- Invoice filing
- Maintaining status reports
- Appointment scheduling
- Automotive industry experience
- Customer service
References
References available upon request.
Timeline
Service Writer
Firestone Auto Care
02.2026 - Current
Quick Lube Manager
Durango Motor Company
04.2025 - 10.2025
Technician
Durango Motor Company
10.2020 - 01.2026
Tour Guide
American Adventure Tours
09.2016 - 09.2020
Ged