Robert Chung
Steamboat Springs
Summary
Dynamic professional with extensive experience in financial reporting and guest relations at Gravity Haus. Proven ability to enhance customer satisfaction through effective problem-solving and team leadership. Skilled in inventory management and maintaining high standards of cleanliness, consistently achieving operational excellence and optimizing efficiency across diverse environments.
Overview
40
40
years of professional experience
Work History
Night Auditor
Gravity Haus
Steamboat Springs
03.2024 - Current
- Managed nightly accounting tasks and prepared financial reports for hotel operations.
- Assisted guests with check-ins and check-outs, providing excellent customer service.
- Monitored security systems and conducted regular safety checks throughout the property.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction levels.
Houseman Supervisor
Wyndam
Steamboat Springs
03.2024 - 08.2025
- Supervised daily operations for housekeeping staff across multiple facilities.
- Trained new team members on cleaning protocols and safety procedures.
- Coordinated scheduling to ensure adequate coverage during peak times.
- Conducted inspections to maintain cleanliness and sanitation standards.
- Managed inventory of cleaning supplies and requested reorders as needed.
- Developed training materials to enhance team performance and efficiency.
Mail Carrier
United State Postal Service
Steamboat Springs
12.2023 - 07.2024
Housekeeper
Eagle Ridge
Steamboat Springs
12.2022 - 07.2023
Logistics Manager
Carib Shopper
Kingston
11.2020 - 10.2022
- Coordinated logistics operations to streamline supply chain processes and improve efficiency.
- Oversaw inventory management to ensure optimal stock levels and minimize waste.
- Managed transportation schedules to enhance delivery timelines and reduce costs.
- Developed relationships with vendors to negotiate contracts and secure favorable terms.
- Implemented safety protocols to maintain compliance with industry regulations and standards.
- Analyzed logistics data to identify trends and inform decision-making processes.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
Manager
Unicomer Jamaica Limited
Kingston
03.1985 - 04.2020
- Supervised daily operations to ensure efficient workflow and staff performance.
- Coordinated team activities to enhance collaboration and communication among members.
- Implemented training programs to improve employee skills and knowledge.
- Managed inventory levels to maintain stock availability for customer needs.
- Developed schedules to optimize team coverage during peak hours.
- Resolved customer inquiries to provide excellent service and support.
- Conducted regular performance evaluations to identify areas for improvement.
- Devised programs to achieve monthly sales targets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored, and trained team members to improve their job performance.
- Monitored staff performance and addressed issues.
Branch Manager
Western sports Ltd
Kingston
02.2013 - 10.2014
- Managed daily operations and workflows to ensure branch efficiency.
- Led a team of employees to achieve service excellence and customer satisfaction.
- Oversaw staff training and development programs to enhance team performance.
- Analyzed financial reports to guide decision-making and resource allocation.
- Monitored the financial performance of the branch on a monthly basis.
- Regular analysis of store P&L to cut the cost of overheads where necessary
Assistant Store Manager
Megamart Wholesale Club
Kingston
02.2011 - 12.2013
- Supervised department heads to achieve targets consistently.
- Managed day-to-day operations of hypermarket, ensuring efficiency across all departments.
- Trained staff in bakery techniques and food preparation, optimizing profitability.
- Ensured compliance with SOPs across all departments to maintain high standards.
- Assisted store manager in reducing operational expenses through strategic initiatives.
- Analyzed sales and inventory reports, making recommendations for improvement.
- Addressed customer issues promptly to enhance satisfaction and loyalty.
- Maintained all store equipment, ensuring functionality and cleanliness.
Education
Bachelor of Arts - History (Incomplete)
University of The West Indies
Jamaica05-1980
Skills
- Financial reporting
- Guest relations
- Security monitoring
- Cleaning protocols
- Inventory management
- Customer service
- Attention to detail
- Team leadership
- Problem solving
- Time management
Timeline
Night Auditor
Gravity Haus
03.2024 - Current
Houseman Supervisor
Wyndam
03.2024 - 08.2025
Mail Carrier
United State Postal Service
12.2023 - 07.2024
Housekeeper
Eagle Ridge
12.2022 - 07.2023
Logistics Manager
Carib Shopper
11.2020 - 10.2022
Branch Manager
Western sports Ltd
02.2013 - 10.2014
Assistant Store Manager
Megamart Wholesale Club
02.2011 - 12.2013
Manager
Unicomer Jamaica Limited
03.1985 - 04.2020
Bachelor of Arts - History (Incomplete)
University of The West Indies
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