Robert Chase Standerwick
Arvada
Summary
Driven and customer-focused professional with 2+ years of experience in customer service, client relations, and problem-solving across retail and digital platforms. Recognized for exceptional communication, adaptability, empathy and initiative, consistently exceeding performance goals while fostering positive client experiences. Adept at building relationships, resolving customer concerns, and utilizing technology to enhance service delivery. Looking to transition into a dynamic customer service, client success, or administrative support role.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Dardano’s Shoes & Shoe Repair
05.2024 - Current
- Provide personalized customer service, ensuring each client receives tailored recommendations and expert product knowledge
- Consistently rank as a top performer in sales and customer satisfaction, surpassing team sales by $7,000+ in a single month
- Develop in-depth expertise in product features, repairs, and brand knowledge to enhance the customer shopping experience
- Collaborate with brand representatives to explore new business opportunities and improve product offerings
Sales & Client Relations Specialist
Men’s Wearhouse
08.2022 - 06.2024
- Delivered exceptional one-on-one customer consultations, understanding needs and curating personalized recommendations
- Managed online order fulfillment, logistics, and tracking, ensuring efficient order completion and customer satisfaction
- Assisted in merchandising, inventory control, and visual presentation to enhance the shopping experience
- Mentored new sales associates on sales techniques, client engagement, and workplace efficiency
Freelance Social Media & Brand Manager
08.2019 - 11.2022
- Developed and executed social media strategies for brands, managing engagement, analytics, and digital marketing campaigns
- Built and maintained strong brand identities, ensuring consistency in messaging, tone, and visual presentation
- Monitored performance metrics to optimize content and customer engagement, leading to increased visibility and audience growth
- Collaborated with teams to integrate social media efforts with business objectives and improve brand positioning
Education
High School Diploma -
Monarch High School
Skills
- Customer Experience & Relationship Management
- Problem-Solving & Conflict Resolution
- Strong Verbal & Written Communication
- CRM & Customer Support Software
- Adaptability & Quick Learning
- Team Collaboration & Leadership
- Social Media & Digital Communication
- Sales & Upselling Strategies
- Microsoft Office & Google Suite
- Data Entry & Order Processing
Websites
Timeline
Customer Experience Associate
Dardano’s Shoes & Shoe Repair
05.2024 - Current
Sales & Client Relations Specialist
Men’s Wearhouse
08.2022 - 06.2024
Freelance Social Media & Brand Manager
08.2019 - 11.2022
High School Diploma -
Monarch High School
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