Robert Blake
Colorado Springs
Summary
Dynamic professional with a proven track record at Keysight Technologies Inc., excelling in Order Processing and Time Managment. Adept at leveraging data entry proficiency and persuasive communication to enhance customer satisfaction and drive business growth. Recognized for building strong relationships and improving operational efficiency through effective scheduling and leadership.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
13
13
years of professional experience
Work History
CSR, Sales
Keysight Technologies Inc.
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Scheduling Coordinator
Treads
05.2023 - 09.2023
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Dispatcher
Diamond Express
08.2020 - 05.2022
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Supervisor
FTA Transport
09.2018 - 08.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Supervisor
JBS Swift
06.2013 - 07.2018
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Computer Sience
ITT Technical Institute
Denver, CO05-2018
High School Diploma -
Colorado High School
Greeley05-2007
Skills
- Cross-selling and upselling
- Persuasion techniques
- Performance tracking
- Data entry proficiency
- Scheduling
- Complaint resolution
- Quality control
- Time management
- Courteous demeanor
- Typing proficiency
- International sales support
- Prioritization
- Microsoft outlook
Timeline
Scheduling Coordinator
Treads
05.2023 - 09.2023
CSR, Sales
Keysight Technologies Inc.
03.2023 - Current
Dispatcher
Diamond Express
08.2020 - 05.2022
Supervisor
FTA Transport
09.2018 - 08.2020
Supervisor
JBS Swift
06.2013 - 07.2018
No Degree - Computer Sience
ITT Technical Institute
High School Diploma -
Colorado High School