Robert Ayala
Westminster
Summary
Dynamic Business Office Manager with a proven track record at Villa Manor Care Center, excelling in staff training and development while ensuring compliance with industry standards. Skilled in account reconciliation and inventory control, I foster a collaborative environment that enhances productivity and resolves financial discrepancies efficiently.
Overview
12
12
years of professional experience
Work History
Business Office Manager
Life Care Center of America
10.2024 - Current
- Assisted in managing office supplies and inventory to ensure smooth daily operations.
- Supported bookkeeping tasks, including data entry and invoice processing for financial accuracy.
- Coordinated scheduling and communication between departments to enhance workflow efficiency.
- Learned company policies and procedures to maintain compliance in administrative functions.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Business Office Manager
Wheatridge Manor Care Center
10.2023 - 10.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Learned company policies and procedures to maintain compliance in administrative functions.
- Supported bookkeeping tasks, including data entry and invoice processing for financial accuracy.
- Assisted in managing office supplies and inventory to ensure smooth daily operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Maintained filing systems for records management, promoting easy access to information.
Business Office Manager
Mile High Regenerative and Pain Therapy
03.2023 - 10.2023
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
Business Office Manager
USPI
04.2022 - 03.2023
- To ensure the accuracy business transactions and processes
- Ability to problem-solve.
- High degree of confidentiality, and the ability to work under pressure.
- Managing revenue cycle process
- Establish and maintain protocols for the charge entry
- Complete all months end close processes
- Assures compliance to industry, regulatory standards as well as the Business Office standards, policies and procedures
- Communicates regularly and e ectively
Patient Access Specialist
SCL Health
03.2014 - 10.2021
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Verified insurance eligibility and benefits, ensuring accurate patient information entry.
- Communicated effectively with patients to address inquiries regarding services and billing processes.
- Collaborated with healthcare teams to streamline patient flow and enhance service delivery.
- Demonstrate excellent customer service skills
- Responsible capturing orders for successful order processing and exam scheduling
- Responsible for scheduling and pre-registering inpatient admissions, outpatient visits, procedure and other appointments
- Apply payments both Electronic and in Manual posting systems
- Knowledgeable in General Medical Billing, Insurance and Compliance Regulations and Coding
Education
No Degree -
Everest College
Thornton, CO06-2011
High School Diploma -
Westminster High School
Westminster, CO06-1996
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Office management
- Credit and collections
- Administrative support
- Inventory control
- Spreadsheet and database creation
- Electronic medical records (EMR) systems
- Team leadership
- Decision-making
Timeline
Business Office Manager
Life Care Center of America
10.2024 - Current
Business Office Manager
Wheatridge Manor Care Center
10.2023 - 10.2024
Business Office Manager
Mile High Regenerative and Pain Therapy
03.2023 - 10.2023
Business Office Manager
USPI
04.2022 - 03.2023
Patient Access Specialist
SCL Health
03.2014 - 10.2021
No Degree -
Everest College
High School Diploma -
Westminster High School
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