Robert Albo
Westminster,CO
Summary
A dedicated and reliable Sr. Network Engineer with hands-on training and experience troubleshooting and supporting and installing multiple operating systems. Highly adept at weathering unforeseen issues and unpredictable usage fluctuations. Masterful provider of both preventive measures and disaster recovery efforts. Eager to provide optimal performance during regular operations and immediate resumption of services following any unavoidable downtime.
Overview
13
13
years of professional experience
Work History
SR Network Engineer
Otava LLC
04.2023 - 07.2025
- Respond to customer issues through ticketing system
- Build and deploy new customer networks via virtual and or physical locations
- Create documentation designed to assist the network team and other with optimizing workload
- Assist with outage resolution in a timely manner
- Assist with Customer Migration into or out of Data Centers
Security Analyst/Voice and Network Manager/Sale
Aspenleaf Networks and Cyber Sainik
06.2021 - 04.2023
- Providing security response and answering queries to customers
- Successfully monitoring and handling EndPoint Security Equiopment i.e., Firewalls
- Effectively working with Cisco Firepower and FMC
Voice Manager/Operations Manager
Newcloud Networks
05.2014 - 06.2021
- Supervised and maintained Voice Network Virtual environment
- Successfully built and maintained Hosted PBX platform on new products
- Migrated and maintained voice switch configurations
- Planned nationwide rollout of SIP trunk
- Provided tier III support to NOC and customers
- Prepared and conducted presentations for products and services to sales staff and customers
- Offered sales staff with best practices for best customer service
- Successfully managed team of 15 employees in NOC
- Listened to and resolved customer issues and answered customer queries
- Fostered relationships with vendors to promote positive working relationships
- Installed Project Manager Data Center all across US with transport (fiber, copper)
- Headed project teams specializing in transport including Cloud
- Served as PBX project manager for data collection, programming, and installation
- Liaised between sales team and installation group in NOC
- Mentored and trained on platforms such as VMWare, RDS, DaaS, and Microsoft
JR. Network Engineer
Microtech-Tel
10.2012 - 05.2014
- Successfully installed hardware and software programming in systems for new clients
- Observed and resolved troubleshoot networking issues on client's WAN and LAN
- Provided clients with first-rate connectivity via EOC, T1, and DS3 circuits
- Fixed troubleshooting issues with ISP-provided circuits, telecom services from voice mail to dropped calls
Education
Associate of Applied Science - Network And System Administration
ITT Technical Institute
03-2012
Skills
- Firewall management
- Intrusion mitigation
- Wireless network design
- Routing protocols expertise
- Data center networking
- IP address management
- Network architecture design
- Quality of service management
- Vendor relationship management
- Unified communications integration
- Network Access control implementation
- Network security implementation
- Disaster recovery planning
- Network troubleshooting expertise
- Wireless communication design
- Load balancing strategies
- Virtualization technologies proficiency
- LAN configuration management
- Performance monitoring and analysis
- Internet protocol suite (TPC/IP)
- VoIP infrastructure deployment
- DNS and DHCP administration
- Cloud networking solutions
- Network capacity planning
- LAN switching technologies
- Network troubleshooting
- Effective communication
- Networking and routing protocol expertise
Timeline
SR Network Engineer
Otava LLC
04.2023 - 07.2025
Security Analyst/Voice and Network Manager/Sale
Aspenleaf Networks and Cyber Sainik
06.2021 - 04.2023
Voice Manager/Operations Manager
Newcloud Networks
05.2014 - 06.2021
JR. Network Engineer
Microtech-Tel
10.2012 - 05.2014
Associate of Applied Science - Network And System Administration
ITT Technical Institute
Awards & Honor
A.A.S Information System Administration
- Awarded for outstanding quarters with Highest Honors
- Graduated Cum Laude
- Member of the National Technical Honor Society
- Working with Active Directory, Linux Systems RHEL and CentOS and Fedora, various routers and switches, computer management, Information Security
Education
Associates Degree | ITT-Technical Institute | 2012 | 3.6 GPA
References
Justin Keller | Otava Purchased Newcloud Networks | Email justin.keller981@gmail.com|
Chad Oppegard | Otava Purchased Newcloud Networks | choppegard@gmail.com |
Josh Dillman | Cyber Sainik | Joshuamdillman@gmail.com |
Personal Information
Title: Network & Voice Manager
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