Summary
Overview
Work History
Education
Skills
Timeline
Awards & Honor
Education
References
Personal Information
Generic

Robert Albo

Westminster,CO

Summary

A dedicated and reliable Sr. Network Engineer with hands-on training and experience troubleshooting and supporting and installing multiple operating systems. Highly adept at weathering unforeseen issues and unpredictable usage fluctuations. Masterful provider of both preventive measures and disaster recovery efforts. Eager to provide optimal performance during regular operations and immediate resumption of services following any unavoidable downtime.

Overview

13
13
years of professional experience

Work History

SR Network Engineer

Otava LLC
04.2023 - 07.2025
  • Respond to customer issues through ticketing system
  • Build and deploy new customer networks via virtual and or physical locations
  • Create documentation designed to assist the network team and other with optimizing workload
  • Assist with outage resolution in a timely manner
  • Assist with Customer Migration into or out of Data Centers

Security Analyst/Voice and Network Manager/Sale

Aspenleaf Networks and Cyber Sainik
06.2021 - 04.2023
  • Providing security response and answering queries to customers
  • Successfully monitoring and handling EndPoint Security Equiopment i.e., Firewalls
  • Effectively working with Cisco Firepower and FMC

Voice Manager/Operations Manager

Newcloud Networks
05.2014 - 06.2021
  • Supervised and maintained Voice Network Virtual environment
  • Successfully built and maintained Hosted PBX platform on new products
  • Migrated and maintained voice switch configurations
  • Planned nationwide rollout of SIP trunk
  • Provided tier III support to NOC and customers
  • Prepared and conducted presentations for products and services to sales staff and customers
  • Offered sales staff with best practices for best customer service
  • Successfully managed team of 15 employees in NOC
  • Listened to and resolved customer issues and answered customer queries
  • Fostered relationships with vendors to promote positive working relationships
  • Installed Project Manager Data Center all across US with transport (fiber, copper)
  • Headed project teams specializing in transport including Cloud
  • Served as PBX project manager for data collection, programming, and installation
  • Liaised between sales team and installation group in NOC
  • Mentored and trained on platforms such as VMWare, RDS, DaaS, and Microsoft

JR. Network Engineer

Microtech-Tel
10.2012 - 05.2014
  • Successfully installed hardware and software programming in systems for new clients
  • Observed and resolved troubleshoot networking issues on client's WAN and LAN
  • Provided clients with first-rate connectivity via EOC, T1, and DS3 circuits
  • Fixed troubleshooting issues with ISP-provided circuits, telecom services from voice mail to dropped calls

Education

Associate of Applied Science - Network And System Administration

ITT Technical Institute
03-2012

Skills

  • Firewall management
  • Intrusion mitigation
  • Wireless network design
  • Routing protocols expertise
  • Data center networking
  • IP address management
  • Network architecture design
  • Quality of service management
  • Vendor relationship management
  • Unified communications integration
  • Network Access control implementation
  • Network security implementation
  • Disaster recovery planning
  • Network troubleshooting expertise
  • Wireless communication design
  • Load balancing strategies
  • Virtualization technologies proficiency
  • LAN configuration management
  • Performance monitoring and analysis
  • Internet protocol suite (TPC/IP)
  • VoIP infrastructure deployment
  • DNS and DHCP administration
  • Cloud networking solutions
  • Network capacity planning
  • LAN switching technologies
  • Network troubleshooting
  • Effective communication
  • Networking and routing protocol expertise

Timeline

SR Network Engineer

Otava LLC
04.2023 - 07.2025

Security Analyst/Voice and Network Manager/Sale

Aspenleaf Networks and Cyber Sainik
06.2021 - 04.2023

Voice Manager/Operations Manager

Newcloud Networks
05.2014 - 06.2021

JR. Network Engineer

Microtech-Tel
10.2012 - 05.2014

Associate of Applied Science - Network And System Administration

ITT Technical Institute

Awards & Honor

A.A.S Information System Administration

  • Awarded for outstanding quarters with Highest Honors
  • Graduated Cum Laude
  • Member of the National Technical Honor Society
  • Working with Active Directory, Linux Systems RHEL and CentOS and Fedora, various routers and switches, computer management, Information Security

Education

Associates Degree | ITT-Technical Institute | 2012 | 3.6 GPA

References

Justin Keller | Otava Purchased Newcloud Networks | Email justin.keller981@gmail.com| 

Chad Oppegard | Otava Purchased Newcloud Networks | choppegard@gmail.com | 

Josh Dillman | Cyber Sainik  | Joshuamdillman@gmail.com | 

Personal Information

Title: Network & Voice Manager

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Robert Albo