Robbie Doman
Windsor,CO
Summary
Results driven District Services Manager with a proven track record of overseeing installation operations across multiple locations to ensure exceptional customer satisfaction, operational efficiency, and compliance with company standards. Skilled in managing installer relationships, optimizing workflows, and driving performance metrics to exceed business objectives. Experienced in training and leading diverse teams, implementing process improvements, and resolving complex challenges with a focus on quality and timeliness. Adept at analyzing performance data, managing budgets, and fostering a culture of accountability and excellence
Overview
24
24
years of professional experience
Work History
District Services Manager
The Home Depot
06.2023 - Current
- Conducted regular performance reviews for installers, providing feedback and coaching for improvement.
- Mentored newer staff members on best practices in client engagement, promoting professionalism across the entire team.
- Enhanced communication within the team through regular meetings, improving overall department cohesion and effectiveness.
- Partnered with store teams to create actionable game plans focused on boosting specialty and service sales.
- Established a continuous improvement culture within the team, leading to ongoing enhancements in service delivery.
- Monitored customer satisfaction metrics closely, implementing corrective actions as needed to maintain high levels of client satisfaction.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
- Resolved customer complaints in professional and timely manner.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated them to store teams
Assistant Manager
The Home Depot
11.2017 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Directed store operations and specialty management, driving operational excellence and team productivity.
Store Manager
The Home Depot
12.2019 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Associate
The Home Depot
09.2004 - 11.2017
- Managed various store departments, including operations, sales, and specialty areas, while serving as both associate and supervisor.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Army Non Commisioned Officer
US Army
03.2001 - 09.2013
- Led mission critical training programs for over 50 soldier, ensuring operational readiness and proficiency in complex military tasks and protocols
- Managed and maintained accountability for equipment and inventory valued at over $30 million, ensuring strict compliance with safety, security, and maintenance standards.
- Supervised daily operations, logistics, and administrative tasks, streamlining workflows to enhance team efficiency and mission success.
- Provided mentorship, coaching, and performance evaluations for junior soldiers, fostering leadership development and professional growth.
Skills
- Leadership
- Team collaboration and development
- Staff training and development
- Coaching and mentoring
- Conflict resolution
- Risk Assessment
- Inventory Control
- Operational Planning
Timeline
District Services Manager
The Home Depot
06.2023 - Current
Store Manager
The Home Depot
12.2019 - 06.2023
Assistant Manager
The Home Depot
11.2017 - 12.2023
Associate
The Home Depot
09.2004 - 11.2017
Army Non Commisioned Officer
US Army
03.2001 - 09.2013
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