- Spending time with my 2 kids
- Golf
- Cooking
- Video Gaming
- Playing Sports
Rob Franco
Colorado Springs
Summary
Results-driven Sales Floor Manager with expertise in retail staff management, strategic planning, and customer service. Proven ability to drive sales and enhance customer satisfaction through effective team leadership.
Overview
27
27
years of professional experience
Work History
Sales Floor Manager
Hyundai
Colorado Springs, CO
05.2026 - Current
- Managed daily operations on sales floor to enhance customer experience and drive sales.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Coordinated inventory management, ensuring optimal stock levels and product availability.
- Monitored team performance, providing feedback to improve service efficiency and effectiveness.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
Sales Manager
Audi
Colorado Springs, CO
04.2025 - 02.2026
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
Broker Sales Representative
HM Brown
Colorado Springs, CO
03.2024 - 03.2025
- Developed and maintained strong client relationships, enhancing customer satisfaction and retention.
- Executed comprehensive market analysis to identify trends and opportunities for sales growth.
- Participated in training sessions, improving product knowledge and sales techniques among peers.
New Car Sales Manager
Land Rover Colorado Springs
Colorado Springs, CO
09.2013 - 02.2024
- Led sales team to achieve record monthly vehicle sales through strategic planning and effective coaching.
- Developed and implemented training programs for new sales staff, enhancing product knowledge and customer engagement.
- Cultivated relationships with key clients, resulting in increased customer loyalty and repeat business.
Sales Manager
South Colorado Springs Nissan
Colorado Springs, CO
02.2013 - 09.2013
- Developed relationships with customers to enhance brand loyalty and facilitate repeat sales.
- Assisted in implementing sales strategies to meet and exceed monthly targets.
- Created process for all used vehicles to ensure a timely turn over.
Sales Associate
Pikes Peak Acura
Colorado Springs, CO
08.2011 - 11.2012
- Enhanced customer engagement through personalized service and product knowledge.
- Facilitated vehicle demonstrations, showcasing features and benefits to potential buyers.
- Collaborated with team members to achieve sales targets and improve customer satisfaction ratings.
Sales Associate
Front Range Honda
Colorado Springs, CO
10.2007 - 08.2008
- Developed relationships with clients, resulting in repeat business and referrals.
- Analyzed customer feedback to identify areas for improvement in service delivery and sales approach.
Infantry/Marksmanship Instructor
United States Marine Corps
Camp Pendleton South, CA, Quantico, VA
12.1999 - 02.2007
- Instructed diverse groups on marksmanship principles and safety protocols.
- Developed tailored training programs to enhance shooting accuracy and confidence.
- Evaluated student performance to identify areas for improvement and provide constructive feedback.
- Conducted live-fire exercises, ensuring adherence to operational safety standards.
Education
High School Diploma -
El Paso Coronado
El Paso, TX03.1996
Skills
- Keyholder
- Retail staff management
- Product presentation
- Inventory management
Accomplishments
- Achieved Guild Member status for Land Rover by achieving top 3 Sales Manager status by product knowledge, CSI, and sales goals for 2022.
Interests
Timeline
Sales Floor Manager
Hyundai
05.2026 - Current
Sales Manager
Audi
04.2025 - 02.2026
Broker Sales Representative
HM Brown
03.2024 - 03.2025
New Car Sales Manager
Land Rover Colorado Springs
09.2013 - 02.2024
Sales Manager
South Colorado Springs Nissan
02.2013 - 09.2013
Sales Associate
Pikes Peak Acura
08.2011 - 11.2012
Sales Associate
Front Range Honda
10.2007 - 08.2008
Infantry/Marksmanship Instructor
United States Marine Corps
12.1999 - 02.2007
High School Diploma -
El Paso Coronado