RJ Dennis
GREELEY
Summary
Experienced with managing and overseeing facility maintenance operations. Utilizes skills in preventive maintenance and troubleshooting to ensure equipment reliability and operational efficiency. Track record of leading maintenance teams and implementing effective maintenance strategies.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Account Manager
IMPERATIVE CHEMICAL PARTNERS
Greeley, CO
01.2021 - Current
- Managed account portfolios, ensuring timely delivery of services and products.
- Developed strong client relationships to enhance customer satisfaction and retention.
- Conducted regular reviews of client accounts to identify growth opportunities and address concerns.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Implemented process enhancements that improved operational efficiency across account management workflows.
- Oversaw budgeting for client projects, aligning resources with business objectives for maximum impact.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Negotiated prices, terms of sales and service agreements.
Operations Manager
Smart Chemical Services
Greeley, CO
01.2014 - 09.2020
- Led cross-functional teams in continuous improvement initiatives, boosting productivity and quality assurance.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Developed and implemented safety protocols, ensuring compliance with industry standards.
- Trained and mentored staff on best practices for operations management and safety procedures.
- Collaborated with suppliers to negotiate contracts, achieving cost savings while maintaining service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profits by streamlining operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
Pratt Highschool
Pratt KansasSkills
- Account management
- Cost management
- Budget assessment
- Revenue forecasting
- Order management
- Issue resolution
- Sales training
- Workflow prioritization
- Compliance requirements
- Schedule coordination
- Teamwork and collaboration
- Performance evaluations
Accomplishments
- Supervised team of 15 staff members.
Certification
Endorsements:
Valid Colorado DL with Class B CDL with air brakes and hazmat endorsements
Fork lift Certified
Pipeline Certified
CPR Certified
Timeline
Account Manager
IMPERATIVE CHEMICAL PARTNERS
01.2021 - Current
Operations Manager
Smart Chemical Services
01.2014 - 09.2020
High School Diploma -
Pratt Highschool